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Associate Principal Engineer

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Dynamic operations supervisor at Teleperformance Mexico, skilled in team leadership and staff evaluation. Enhanced operational efficiency through process streamlining and effective scheduling, fostering a productive work environment. Bilingual in Spanish and English, adept at conflict resolution and recruitment, ensuring a strong team aligned with company culture.
Experienced with operational management in diverse settings. Utilizes strategic thinking to streamline processes and enhance team output. Knowledge of resource allocation and team leadership, ensuring high standards and consistent results.
Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.

Experienced with operational management in diverse settings. Utilizes strategic thinking to streamline processes and enhance team output. Knowledge of resource allocation and team leadership, ensuring high standards and consistent results.

Dynamic leader with proven problem-solving and customer relations skills honed at Teleperformance Mexico. Excelled in team building and leadership, significantly enhancing customer satisfaction and team performance. Expert in call center operations and adept at multitasking, consistently achieving targets through adaptability and strategic decision-making.

 International Business professional with experience in operations, logistics, and administrative coordination within global corporate environments. I have worked closely with cross-functional teams in the pharmaceutical sector, supporting operational processes, project follow-up, and continuous improvement initiatives. Known for being organized, analytical, and proactive, with strong adaptability and professional communication skills in international settings. 

 Results-driven operations executive with over 22 years of experience leading large-scale contact centers across diverse sectors, including financial services, telecommunications, travel, technology, and hospitality. Expertise in transforming underperforming teams into high-performing, revenue-generating operations through strategic leadership, structured coaching, and process improvement. Proficient in multi-site operational management and workforce optimization, with a strong background in B2B/SaaS sales and digital customer experience. Recognized for driving multimillion-dollar performance improvements and creating operational stability in high-growth environments while managing teams of up to 3,000 employees across the U.S., Mexico, and LATAM. 

Dedicated in the Automotive industry, with 9 years of experience with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, mitigation risk and cost reduction.

Solid customer service for both external and internal customers. Dedicated, with strong attention to detail and problem-solving skills.

Accomplished Senior Software Engineer with a proven track record at JP Morgan Chase and Morgan stanley, specializing in Python and API development. Enhanced performance by 70% through innovative solutions and effective collaboration. Expertise in financial systems and a strong commitment to delivering high-quality results in fast-paced environments.

Dynamic and dedicated professional with a strong background in customer service at JP Morgan Chase solving abilities demonstrating communication and providing exceptional customer service and maintains clean in all workspaces

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.

Carlos Raúl Quintero Serrano

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Debit Card Claims Specialist / JP Morgan Chase

Futures Trader

Anti Money Laundering Compliance Officer

Treasurer

Education

No Degree - Business Administration

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Debit Card Claims Specialist / JP Morgan Chase

Futures Trader

Anti Money Laundering Compliance Officer

Treasurer

No Degree - Business Administration

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