Sports
Carlos Rodolfo Stephan Roffiel
Consultant
Lomas de Chapultepec, Mexico City
Summary
Highly experienced bilingual professional with a proven track record of delivering results. In-depth understanding of business operations, customer service, communication, management and administration. Dedicated to accuracy, reliability and strong relationships.
Overview
23
23
years of professional experience
22
22
years of post-secondary education
2
2
Languages
Work History
Catering Owner
All-In Catering
Mexico, Mexico
01.2024 - Current
- Responsible for creating concept, menus, business model and supplier and customer service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels and better efficiency.
Spearheaded initiatives aimed at improving sales and marketing.
Restaurant Manager
Los Uruguayos
03.2021 - Current
- Responsible for training and managing restaurant staff
- Provide excellent customer service engaging with regular and new diners. Point of contact for all English speaking customers.
- Verify prepared food meets standards for quality and quantity before serving to customers.
- Responsible for inventory and vendor relationships.
- Created and continuously updating menu and restaurant upgrades.
Restaurant Owner
B'Fans
08.2013 - 06.2018
- In charge of the grill, customer service, and operations.
- Purchased food,managed inventory and cultivated strong vendor relationships.
- Achieved optimal customer satisfaction and maintained long-term loyalty.
- Maximized quality assurance and created new menu items.
Restaurant Owner
Maison De Benjamin
04.2010 - 09.2012
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Verified prepared food met standards for quality and quantity before serving to customers.
Partner in Labor Law Firm
Cano, De La Fuente & Brizio
01.2001 - 04.2009
- Strengthened professional relationships through active participation in industry conferences and events.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Presented key evidence and exhibits during trials.
- Negotiated agreements, litigation and drafted contracts.
Education
Bachelor of Science - Law
Iberoamericano
Mexico City, Mexico 05.2001 - 05.2023
Skills
Business operations expert
Interests
Traveling
History
Cooking
Fine Dining
Timeline
Catering Owner
All-In Catering
01.2024 - Current
Restaurant Manager
Los Uruguayos
03.2021 - Current
Restaurant Owner
B'Fans
08.2013 - 06.2018
Restaurant Owner
Maison De Benjamin
04.2010 - 09.2012
Bachelor of Science - Law
Iberoamericano
05.2001 - 05.2023
Partner in Labor Law Firm
Cano, De La Fuente & Brizio
01.2001 - 04.2009