Carlos Ulises Bolaños Ortega
Nuevo Laredo,TAM
Summary
I am a 35 yo, man with ambitions, dreams and core values to keep my steps strong and walk with courage and integrity. An individual that add substantial worth value to any team. Positive attitude and dynamic energy, enthusiastic, proactive, loyal, sincere and sedulous.
Accomplished Broker adept at growing business through deep knowledge of freight and strong relationship-building abilities. Leveraging over 2 years of experience to generate profits.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level the position given. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Senior Broker
Schneider National Inc.
03.2022 - 07.2024
- Delivered exceptional customer service by addressing concerns promptly and proactively offering targeted solutions to individual needs. Building an experience 100% personalized based on the customers needs.
- Increased client satisfaction by providing tailored investment recommendations and personalized financial strategies.
- Consistently pursuing exceeded sales targets by cultivating strategic plans based on data analysis and aiming to overall revenue growth.
- Enable, coach and grow partnerships and associates in order to guarantee the reaching of the common objective.
- Project manage and development for goals improvement.
Customer Service Executive
TCI Select
03.2021 - 02.2022
- Export account management and planning.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Problem solving and planning working under pressure environment and objectives upon due dates.
Operation Manager
Rex Carrier, Inc.
05.2015 - 09.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
TKT (Teaching Kownledge Test) - Education Administration
University of Cambridge
02.2014
Diplomado De Actualización Docente En Ingles - Business Education
Universidad Santander
Mexico City, Mexico04.2013
Bachelor of International Business Economics - Development Economics And International Development
Universidad Valle De Mexico
Nuevo Laredo, Tamaulipas, Mexico07.2012
Skills
- Risk Assessment Capabilities
- Team Leadership Qualities
- Goal-oriented mindset
- Networking and relationship building
- Mind and body strong ready for any challenge
- Speech Facility in 2 languages
- Strong financial analysis
- Presentation and persuasion
- Business relationship building
- Teamwork and Collaboration
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Senior Broker
Schneider National Inc.
03.2022 - 07.2024
Customer Service Executive
TCI Select
03.2021 - 02.2022
Operation Manager
Rex Carrier, Inc.
05.2015 - 09.2019
TKT (Teaching Kownledge Test) - Education Administration
University of Cambridge
Diplomado De Actualización Docente En Ingles - Business Education
Universidad Santander
Bachelor of International Business Economics - Development Economics And International Development
Universidad Valle De Mexico
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