Carmen Gomez Merino

With five years of hands-on experience working in startups, I have developed a unique skill set that combines data analysis, commissions specialization, back testing, and customer service excellence. My background in fast-paced startup environments has equipped me with adaptability, strategic insight, and technical skills to excel in high-impact roles, and I am eager to bring these strengths to your team.

• Data Analysis and Back Testing: Proficient in various analytics tools, I have performed rigorous back testing to validate sales and customer engagement strategies, ensuring their effectiveness before implementation.
• Commissions Specialization: I have successfully restructured commission models that aligned with company goals, incentivized performance, and supported long-term growth.
• Customer Service: Recognized for my ability to handle high-volume customer inquiries with efficiency and empathy, leading to improved customer satisfaction and retention rates.

• Commission Specialist and Audits, Managing and auditing commission structures to ensure accurate and timely payments. This service includes verifying commission calculations, handling adjustments, and maintaining transparent records to support fair and consistent compensation practices.
• Data Audit and Analysis, Conducting comprehensive assessments of data to identify inaccuracies, inconsistencies, or areas for improvement. This involves reviewing existing datasets, ensuring compliance with data standards, and providing insights to enhance data quality and informed decision-making.
• Data Entry, Entering, updating, and maintaining data with precision and efficiency. This service ensures accuracy and consistency in all data-related tasks, supporting seamless integration across systems, including ERP and CRM platforms.
• Customer Service Management, Overseeing customer interactions and ensuring high satisfaction levels. This involves handling inquiries, resolving issues, and building positive relationships with customers to promote loyalty and satisfaction through integrated CRM tools.
• Customer Relationship Management (CRM), Managing customer data and interactions to build stronger relationships and improve customer retention. CRM tools organize client information, track communication history, and support personalized customer engagement for more effective service delivery.