Service Now
Carmen Lucia Ruiz Becerra
Licensed attorney
Zapopan
Summary
Experienced with financial analysis and credit risk assessment, focusing on evaluating borrower creditworthiness. Utilizes advanced analytical skills to interpret complex financial data and provide actionable insights. Track record of effective collaboration and communication with cross-functional teams to achieve organizational objectives.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Banking credit analyst, risk analyst
HCL Technologies
06.2024 - Current
- Banking credit analyst, risk analyst, for American military bank USAA: United Services Automobile Association.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Made decisions of approval, counter offer and decline about extending lines of credit.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Legal assistant
New Frontier Immigration Law
09.2022 - 04.2024
- Immigration law. Legal assistant of the firm located in Phoenix, Arizona, USA. Experience in Consular Process, applications for permanent residence, Provisional Exemption for Illegal Presence, FOIA, immigration reliefs to avoid removal proceedings or deportation orders, bond and parole, asylum, criminal pleas, 9th Circuit cases, Motions to reopen and reconsider, follow-ups to individual and master court hearings.
- Ability to receive and check with detail legal documents and follow up every trial phase with the customers and attorneys.
- Constant communication with clients to give follow-ups on their case. Experience in taking and managing payment-related issues using the Invoiced platform for clients. Use of the Microsoft Office package to organize case files (mostly Excel).
- My Key Performance Indicators are from 10 to 20 updates per day to clients, including phone calls, texts, and emails.
- Ability to analyze multiple alternatives and scenarios that a client is eligible for.
- I have received over 15+ 5-star Google reviews from clients who indicated received a great service from me.
Trial Lawyer
Ruvalcaba Abogados
05.2022 - 07.2022
- Trial lawyer, with experience in reviewing federal and state files in civil, family, and commercial matters, presentation of promotions and writings before the Judicial Power of the Federation, preparation of claims, answers to demands, direct and indirect federal protection, agreements of dissolution of legal society, amending agreements, contracts, monitoring of agreements and orders of courts of the common and federal jurisdiction and the Federal Court of Administrative Justice.
- Review and draft of the lease, purchase, sale, and provision of services. Follow-up to investigation folders of agency 3 of patrimonial crimes of the Prosecutor's Office of the State of Jalisco.
- Coordinator of foreign administrative affairs based in Colima. Management of procedures in the Public Registry of Property and Commerce and notaries.
Technical Support Representative
HCL technologies
07.2019 - 05.2022
- Technical support representative, Subject Matter Expert, and team supervisor at HCL Technologies.
- 100% English Subject Matter Expert in IT service desk, leading management and team operations supervisor.
- 3 years of experience for level 1 and 1.5 for technical support.
- Great experience with the installation and maintenance of programs for users. Efficiency and empathy when providing customer service.
- Ability to use Excel, as well as the rest of the Office package, Zoom, Slack, Microsoft Teams, etc.
- Contract law– Experience in civil contracts. Lease agreements for particulars celebrated at the beginning of 2022.
Internship
Social Security Mexican Institute
01.2018 - 04.2018
- Internship in the civil and family law area at the Social Security Mexican Institute
Customer service representative
Teletech Parque Industrial
02.2017 - 05.2017
- Bilingual customer service at the call center for American company Dish Network
Education
Bachelor’s degree - Law
Centro Universitario de Ciencias Sociales y Humanidades, University of Guadalajara
08.2022
Advanced English school - undefined
Paramount Adult School
Paramount, CA12.2016
High School - undefined
Instituto Tecnológico y de Estudios Superiores de Monterrey
Zapopan, Jal.12.2015
Skills
- Communication
- Teamwork
- Research
- Ownership
- Proactive
- Responsible
- Active listening
- Empathy
Credit analysis
Credit risk
Credit reporting
Underwriting
Risk assessment
Data analysis
Credit risk assessment
Credit monitoring
Credit decision making
Decision-making
Awards
High School diploma, Bachelor’s degree in Law, Diploma in Alternative Methods of Conflict Resolution, Human Rights Congress 2019, Debate and oratory course, Justice course diploma from Harvard University, Legal assistant diploma
EXPERTISE AREAS
Immigration Law. Civil, commercial, and familiar litigation, removal defense in immigration affairs. Banking credit risk analyst.
Software
NICE engage
Microsoft Office Suite
Timeline
Banking credit analyst, risk analyst
HCL Technologies
06.2024 - Current
Legal assistant
New Frontier Immigration Law
09.2022 - 04.2024
Trial Lawyer
Ruvalcaba Abogados
05.2022 - 07.2022
Technical Support Representative
HCL technologies
07.2019 - 05.2022
Internship
Social Security Mexican Institute
01.2018 - 04.2018
Customer service representative
Teletech Parque Industrial
02.2017 - 05.2017
Advanced English school - undefined
Paramount Adult School
High School - undefined
Instituto Tecnológico y de Estudios Superiores de Monterrey
Bachelor’s degree - Law
Centro Universitario de Ciencias Sociales y Humanidades, University of Guadalajara
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