Carol Estrada
Tijuana
Summary
I am a person who loves working with children, and I am a mother of one. Bilingual since the age of 6, I have experience in customer service and childcare, also have a degree in psychology. I am looking for an opportunity now that my temporary job project is about to end.
Overview
13
13
years of professional experience
Work History
Recruitment Associate
Galileo Camps
USA (Remote)
01.2025 - 06.2026
- Facilitated candidate sourcing through various online platforms and social media channels.
- Conducted preliminary screenings to evaluate candidate qualifications and fit for roles.
- Conducted 1:1 interviews with candidates via zoom.
- Move all candidates to the appropriate stage and create for them an offer letter.
- Follow up with candidates.
Quality Assurance Analyst
TaskUs
Tijuana, Baja California, Mexico (Remote)
03.2021 - 12.2024
- Evaluated call recordings to ensure adherence to quality standards and compliance guidelines.
- Provided actionable feedback to agents, enhancing performance and customer satisfaction levels.
- Collaborated with training teams to develop resources that address identified skill gaps in staff.
- Developed and maintained quality assurance metrics to track team performance over time.
Customer Service Representative
TaskUs
Tijuana, Baja California, Mexico (Remote)
03.2020 - 03.2021
- Resolved complex customer issues by leveraging problem-solving skills and product knowledge.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
Customer Service Representative
Confie Seguros
Tijuana, Baja California, Mexico
01.2014 - 02.2020
- Resolved customer inquiries regarding policy details and coverage options.
- Educated clients on insurance products and benefits to enhance understanding.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Responded to customer requests for products, services, and company information.
Babysitter
Private Home
USA
04.2013 - 12.2014
- Supervised daily activities, ensuring safety and well-being of 5 children.
- Communicated effectively with parents regarding children's progress and needs.
- Preparing healthy meals for the family.
- Implemented routines for naps, get ready for school, and playtime with the youngest baby.
- Maintained a clean and organized environment.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Education
Bachelor of Science - Psychology
UVM
Mexico City, Mexico01-2014
Skills
- Problem-solving
- Patience and empathy
- Reliability
- Following directions
- Attention to detail
- Fast learning
- Infant care experience
Languages
English
Advanced (C1)
Timeline
Recruitment Associate
Galileo Camps
01.2025 - 06.2026
Quality Assurance Analyst
TaskUs
03.2021 - 12.2024
Customer Service Representative
TaskUs
03.2020 - 03.2021
Customer Service Representative
Confie Seguros
01.2014 - 02.2020
Babysitter
Private Home
04.2013 - 12.2014
Bachelor of Science - Psychology
UVM