Inclusivity
Carolina Escamilla Fernandez
Mexico City
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages
Work History
International Operations Associate
Justworks (acquired Via Works)
Hybrid
03.2023 - Current
- Successfully navigated organizational changes and adapted to new company culture, systems, and processes as part of the acquisition of Via Works by Justworks, ensuring continuity of international payroll operations.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Demonstrated exceptional attention to detail and organizational skills in managing complex payroll processes for international employees across 16 countries (EMEA, LATAM, APAC), ensuring accuracy and compliance for a global workforce.
- Proven ability to adapt and apply strong analytical and high-level problem-solving skills to proactively identify and resolve intricate payroll discrepancies and navigate diverse regulatory requirements across multiple international jurisdictions.
- Excellent communication and collaborative skills honed through consistent interaction with cross-functional teams (Product, Finance, Customer Success) and external payroll vendors to ensure seamless payroll operations.
- Executed end-to-end payroll operations for over 500 international EOR employees, ensuring accurate and timely compensation while navigating country-specific regulations and contributing to a 100% accuracy in payroll calculations.
- Proactively monitored payroll payments, efficiently triaged and resolved a high volume of payroll-related issues, minimizing potential disruptions and ensuring accurate disbursement of funds, estimated to be in excess of $4.7 million USD.
- Contributed to the implementation and refinement of payroll workflows for international operations, enhancing efficiency, maintaining rigorous compliance, and supporting the scalable growth of global payroll processes, directly impacting the accurate charging and payment of approximately 8,400 employee payments annually.
- Actively involved in the Green Team Employee Resource Group, participating in initiatives focused on sustainability.
Sales Force Effectiveness Analyst
Ipsen Pharmaceuticals
Mexico City
11.2020 - 02.2023
- Developed & implemented compensation & rewards program, to engage best-performing sales personnel, resulting in increase in productivity.
- Developed & maintained dashboard reporting mechanisms to monitor product-specific brand health metrics, enabling improved decision making.
- Analyzed sales force KPIs to identify trends, generating actionable insights to increase market share.
- Managed the local admin for CRM (Salesforce and Veeva), ensuring support to all 30 end-users.
- Customized solutions and tools based on each brand's need to improve performance using the different systems (CoMando, Salesforce).
- Fostered collaboration with directors and sales managers by hosting monthly meetings to exchange feedback on sales (sell in and sell out), KPIs, marketing initiatives, and sales projections increasing customer satisfaction.
- Carried out onboarding and created training material for all end-users in the company, including sales directors, managers, marketing, medical and sales force.
- Continuous communication and collaboration with the Global team to execute projects locally, such as Targeting and Segmentation for each brand.
- Implementation of the adoption ladder resulting as the country with the highest compliance.
Sales Intern
Dell Technologies
Mexico City
12.2019 - 10.2020
- Served as a primary point of contact for customers, successfully resolving inquiries within 24 hours.
- Assisted customers in resolution of service issues daily.
- Secured strategic introductions from key contacts, allowing for 20+ new business connections to be made.
Education
Bachelor of Finance and Accounting -
Universidad Anáhuac México
Exchange program - undefined
Otto Friedrich University of Bamberg
Diploma in Social Commitment - undefined
Impulsa Leadership Group
Skills
Operations management
Process improvements
Data analysis with Excel and Sheets
Zendesk support expertise
Experience with Salesforce
Ticketing system management
Cross-functional teamwork
Self-driven approach
Clear written communication
Analytical problem solving
Emotional awareness
Interests
Sustainability
Timeline
International Operations Associate
Justworks (acquired Via Works)
03.2023 - Current
Sales Force Effectiveness Analyst
Ipsen Pharmaceuticals
11.2020 - 02.2023
Sales Intern
Dell Technologies
12.2019 - 10.2020
Exchange program - undefined
Otto Friedrich University of Bamberg
Diploma in Social Commitment - undefined
Impulsa Leadership Group
Bachelor of Finance and Accounting -
Universidad Anáhuac México