Carolina Guerra Robles
Finance And Administration
Monterrey
Summary
Experience in Administration, Finances, Quality, Management and Customer Service. Throughout my professional experiences I have achieved problem resolution to ensure operational excellence in processes, products, and services. I am consistently recognized for my high productivity and ability to learn quickly.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Accounts Payable and Receivable International Executive
XPD GLOBAL
10.2023 - Current
- Pay invoices by verifying transaction information, scheduling, preparing disbursements, and obtaining authorization of payment
- Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
- Secures financial information by completing database backups.
- Obtains revenue by verifying transaction information, computing charges, and refunds, and preparing and mailing invoices.
- Collects revenue by reminding of delinquent accounts and notifying customers of insufficient payments.
Quality Analyst Supervisor
XTENDOPS
12.2022 - 09.2023
- Supervise and lead the quality assurance team.
- Collaborate with other departments to address quality issues
- Develop and implement quality control procedures and standards
- Train staff in quality assurance processes and standard
- Prepare reports and hold meetings with external clients to review quality metrics and performance.
Quality Analyst
XTENDOPS
07.2022 - 12.2022
- Monitor and analyze customer support trends and team performance
- Compile and analyze statistical data, including KPIs
- Identify strategies to implement improved internal processes
- Draft and execute quality assurance policies and procedures
- Create criteria for agent performance measurement
Customer Service IT Support
EXAMSOFT
07.2020 - 06.2022
- Direct contact with clients.
- Conflict resolution.
- Delegating tasks.
- Soft skills communication.
- IOS , Windows Skills
Education
Biotecnology Engineering -
Instituto Tecnologico De Estudios Superiores De Monterrey
Torreon, Coah01-2026
Skills
Clear and effective communication
Commercial account management
undefinedTimeline
Accounts Payable and Receivable International Executive
XPD GLOBAL
10.2023 - Current
Quality Analyst Supervisor
XTENDOPS
12.2022 - 09.2023
Quality Analyst
XTENDOPS
07.2022 - 12.2022
Customer Service IT Support
EXAMSOFT
07.2020 - 06.2022
Biotecnology Engineering -
Instituto Tecnologico De Estudios Superiores De Monterrey