Carolina Parra
Guadalajara, Jalisco,JAL
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about multimedia industry practices and documentation requirements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Specialist
Technicolor
Guadalajara, Jalisco (Remote)
01.2021 - 01.2024
- Manage the relationship with the studios, inclusive of all strategic and tactical responsibilities
- Consult and act on the client's behalf in understanding/communicating the customer's expectations and objectives
- Be capable of managing projects: organization of various teams + meetings, regular publishing of status and all related customer communication
- Possess fundamental knowledge of the customer contract and rate card, as well as be able to interpret and communicate pricing to the customer
- Additionally, have a thorough knowledge of all provided services: custom packaging, distribution and warehousing
- Escalate issues when necessary, and ensure that operational performance is in-line with commitments to the customer
- Have an on-going drive to increase customer satisfaction and deepen the client relationship
- Gain fundamental knowledge of the customer's business model, organization and objectives
- Actively lead and communicate to the customer any service or quality related issues
- Develop/publish order status updates to the customer
- Identify + document issues and concerns, assess feasible resolutions, present options and actively participate in solving any issues
- Ensure on-time delivery meeting/beating all SLA criteria's
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Pricing
Technicolor
Guadalajara, Jalisco
02.2015 - 07.2017
- BPO Services | Universal Studios
- Master data: Material, BOM, PIR and pricing set up in SAP
- Set up material based on requests from Marketing, Customer Operations, Planning, or the Distribution Partners
- Set up pricing based on information communicated on Factsheets
- Maintain several fields on the material master including the item status
- Responsibilities: Create projects on the Project System to help UNIVERSAL to manage a certain promotion
- It is integrated into a financial and logistic core enterprise processes
- Projects also help to plan and monitor incoming and outgoing payments, to be aware of the expenses related to a title
- Pricing: Create price conditions for materials
- Price assignment on SAP for Suggested Retail Price and Cost of Universal and Paramount Titles for US and Canada territories.
- Increased revenue through analyzing market trends and adjusting pricing strategies accordingly.
- Managed supplier relationships, negotiating contracts for improved pricing and terms.
Master Data Management
Technicolor
Guadalajara, Jalisco
02.2014 - 02.2015
- Master data: Creation of materials and BOMs using SAP and JBA systems
- Introduce the instructions on SAP system for the build of the product in production.
- Streamlined master data management by consolidating duplicate records and standardizing naming conventions.
- Ensured data accuracy and consistency through meticulous administration of master data management processes.
- Enhanced data accuracy by implementing efficient master data management processes and procedures.
Technical Writer
Technicolor
Guadalajara, Jalisco
08.2013 - 02.2014
- Responsibilities: Support in a special project for the creation of an internal official document for Security Policy
- Gathering, translating and editing the information
- Organizing meetings
- Doing internal audits for BASC and C-TPAT certifications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
Bilingual Customer Service Executive
CRISTACURVA S.A. de C.V
Guadalajara, Jalisco
03.2013 - 07.2013
- Responsibilities: Provide information and assistance to foreign customers who communicate (from the US and Canada) via telephone and/or e-mail
- Make and send estimates to customers
- Prepare invoices
- Carry records of sample shipments, orders in production, cancellations, etc
- Make the corresponding labels for the shipments and for the samples
- Prepare the samples, pack them and schedule pickings in various parcel services.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Leveraged industry knowledge to anticipate potential challenges and proactively address them before they impacted clients or business operations.
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
Translator
PRONATURA NOROESTE A.C
San Luis Río Colorado, Sonora
03.2012 - 03.2012
- Responsibilities: Perform translations from English to Spanish for articles such as 'The Colorado River Delta Blues,' posted on the LA Times website and 'Binational Pact Can Revive Colorado River Delta' published in the San Diego Union Tribune
- Translate documents from Spanish to English in a comprehensive legal document of the evaluation of a trust.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
Education
Diploma -
BCIT
Vancouver01.2019
Bachelor En English As A Second Language -
Universidad Del Estado De Sonora
San Luis Río Colorado, Sonora, Mexico01.2012
Bachelor en Psychology -
CUT Universidad
San Luis Río Colorado, Sonora, Mexico01.2010
Skills
- SAP
- JBA
- Excel
- Powerpoint
- Time Management
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Report Writing
Certification
- Intensive English Program, 2012, Canadian College of English Language, Vancouver, BC
- Business Process Management (BPM), 2017, 2018, Arbutus College, Vancouver, BC
Hobbies and Interests
Skills Collaborative Word JBA
Strong Work Ethic Excel SAP
Critical Thinking PowerPoint Smartsheet
Time Management
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Account Specialist
Technicolor
01.2021 - 01.2024
Pricing
Technicolor
02.2015 - 07.2017
Master Data Management
Technicolor
02.2014 - 02.2015
Technical Writer
Technicolor
08.2013 - 02.2014
Bilingual Customer Service Executive
CRISTACURVA S.A. de C.V
03.2013 - 07.2013
Translator
PRONATURA NOROESTE A.C
03.2012 - 03.2012
Diploma -
BCIT
Bachelor En English As A Second Language -
Universidad Del Estado De Sonora
Bachelor en Psychology -
CUT Universidad