Ilse Carolina Pérez Vázquez
Lawyer
Guadalajara, Jalisco
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Lead position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
21
21
years of post-secondary education
3
3
Languages
Work History
Assistant Public Defender
Juzgados Cívicos
Tonalá, Jalisco
10.2022 - 04.2023
- Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light.
- Researched, wrote and filed motions, writs and briefs for each case.
- Counseled clients on potential outcomes of legal matters.
- Interviewed witnesses and gathered public record research relevant to each case.
- Communicated with clients and collected information to research cases and prepare settlement offers.
Supervisor of Operations
Teleperformance
Guadalajara, Jalisco
08.2020 - 09.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Service Officer
Estafeta
Tonalá, Jalisco
09.2019 - 08.2020
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Established and accurately prepared customers accounts to complete new purchases.
- Completed data entry to record call notes, suggestions and questions.
- Utilized customer service software to manage interactions and track customer satisfaction.
Sales Manager
Santo Recuerdo
Tonalá, Jalisco
08.2018 - 08.2019
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Prepared sales presentations for clients showing success and credibility of products.
Education
Certificate - English Education
IMAC
C. Juárez 89-Interior Altos, Centro, San Pedro 11.2013 - 12.2017
Certificate - Elementary School
Instituto Educativo Tonalá
Zaragoza, Tonalá Centro 08.2006 - 07.2015
Degree - Lawyer
Universidad De Guadalajara
Av. José Parres Arias, San José Del Bajío 08.2018 - Current
Certificate - High School
Colegio Salesiano Anáhuac Revolución
Dr. Leonardo Oliva 201, General Real, Guadalajara 08.2015 - 07.2018
Skills
Presentation skills
undefinedTimeline
Assistant Public Defender
Juzgados Cívicos
10.2022 - 04.2023
Supervisor of Operations
Teleperformance
08.2020 - 09.2022
Customer Service Officer
Estafeta
09.2019 - 08.2020
Sales Manager
Santo Recuerdo
08.2018 - 08.2019
Degree - Lawyer
Universidad De Guadalajara
08.2018 - Current
Certificate - High School
Colegio Salesiano Anáhuac Revolución
08.2015 - 07.2018
Certificate - English Education
IMAC
11.2013 - 12.2017
Certificate - Elementary School
Instituto Educativo Tonalá
08.2006 - 07.2015
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