Ilse Carolina Pérez Vázquez
Lawyer
Guadalajara, Jalisco
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Lead position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
21
21
years of post-secondary education
3
3
Languages
Work History
Assistant Public Defender
Juzgados Cívicos
Tonalá, Jalisco
10.2022 - 04.2023
- Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light.
- Researched, wrote and filed motions, writs and briefs for each case.
- Counseled clients on potential outcomes of legal matters.
- Interviewed witnesses and gathered public record research relevant to each case.
- Communicated with clients and collected information to research cases and prepare settlement offers.
Supervisor of Operations
Teleperformance
Guadalajara, Jalisco
08.2020 - 09.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Service Officer
Estafeta
Tonalá, Jalisco
09.2019 - 08.2020
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Established and accurately prepared customers accounts to complete new purchases.
- Completed data entry to record call notes, suggestions and questions.
- Utilized customer service software to manage interactions and track customer satisfaction.
Sales Manager
Santo Recuerdo
Tonalá, Jalisco
08.2018 - 08.2019
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Prepared sales presentations for clients showing success and credibility of products.
Education
Certificate - English Education
IMAC
C. Juárez 89-Interior Altos, Centro, San Pedro 11.2013 - 12.2017
Certificate - Elementary School
Instituto Educativo Tonalá
Zaragoza, Tonalá Centro 08.2006 - 07.2015
Degree - Lawyer
Universidad De Guadalajara
Av. José Parres Arias, San José Del Bajío 08.2018 - Current
Certificate - High School
Colegio Salesiano Anáhuac Revolución
Dr. Leonardo Oliva 201, General Real, Guadalajara 08.2015 - 07.2018
Skills
Presentation skills
Document filing
Efficient researcher
Case analysis
Staff education and training
Key performance indicators
Safety processes and procedures
Daily workflow improvement
Complaint resolution
Employee Evaluation
Organization and Time Management
Problem-Solving
Multitasking Abilities
Client Service
Creative problem solving
Training development aptitude
Timeline
Assistant Public Defender
Juzgados Cívicos
10.2022 - 04.2023
Supervisor of Operations
Teleperformance
08.2020 - 09.2022
Customer Service Officer
Estafeta
09.2019 - 08.2020
Sales Manager
Santo Recuerdo
08.2018 - 08.2019
Degree - Lawyer
Universidad De Guadalajara
08.2018 - Current
Certificate - High School
Colegio Salesiano Anáhuac Revolución
08.2015 - 07.2018
Certificate - English Education
IMAC
11.2013 - 12.2017
Certificate - Elementary School
Instituto Educativo Tonalá
08.2006 - 07.2015