Carolina I. Gil
Customer Service Specialist
Chalco
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. A professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Accounting Liaison
Mind Bending Graphics and Design
Union City
08.2016 - 03.2020
- Validated accuracy on monthly invoices using Quickbooks.
- Generated invoices and emailed them to clients for payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
Property Management Assistant
KIF Construction and Property Management
Union City, NJ
05.2013 - 04.2017
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Showed apartments to potential tenants and answered questions regarding community.
- Maintaining the accurate records of all transactions and submit on a timely basis (i.e. Delinquency reports, move-in/move-outs, etc.).
- Ensuring that all rents and late fees/check charges are
collected, posted and deposited in a timely manner. - Maintaining constant communication with residents to strive
for company goal of zero delinquency at end of the month. - Generating the necessary legal action, documents, and
process in accordance with state and company guidelines. - Dealing with the resident concerns and requests on a timely
basis to ensure resident satisfaction with management. - Market vacant space to prospective tenants through leasing
agents, advertising, or other methods. - Determine and certify the eligibility of prospective tenants,
following government regulations. - Manage and oversee operations, maintenance,
administration, and improvement of commercial, industrial, or residential properties.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Customer Service Representative/ Trust
NJ, North Fork Bank
Jersey City
01.1999 - 01.2006
- Acted as first point of contact for customer training, data conversion, setup/configuration, and problem solving
- Worked in liaison with customers and armored truck companies to accommodate their needs
- Processed 500 customer orders per day and prioritized them effectively in order to meet deadlines
- Collaborated with management to help improve the customer ordering system
- Created a system that ensured all commercial night drop deposits were received and counted
- Exercised strong ability to multi-task and work cross functionally in a dynamic environment while still training new hires
- Demonstrated strong attention to detail when auditing teller drawers and cash vault to maintain a zero loss track record
- Compiled statistical information to create reports for the executive team
- Assisted in the design and implementation of reporting procedures that reduced errors and improved customer experience
- Answered inbound phone calls in a fast-paced work environment, providing timely and excellent customer experience
- Responded to customer inquiries, providing information on accounts, policies and services
- Assessed needs of customers, suggesting products and services accordingly
- Researched and resolved service related problems
- Analyzed data to identify any red flags that could lead to credit card fraud by merchants
- Shared customer insight that could help innovate our products and services
- Processed customer adjustments to maintain financial accounts.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Science - BS - Global Studies
William Paterson University OfNew Jersey
09.2015 - 01.2017
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Skills
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Timeline
Accounting Liaison
Mind Bending Graphics and Design
08.2016 - 03.2020
Bachelor of Science - BS - Global Studies
William Paterson University OfNew Jersey
09.2015 - 01.2017
Property Management Assistant
KIF Construction and Property Management
05.2013 - 04.2017
Customer Service Representative/ Trust
NJ, North Fork Bank
01.1999 - 01.2006
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