Carolina Jiménez Guerrero
Sr. Talent Manager
Mexico,CMX
Summary
Driven HR professional with 12 years of experience, specialized in Human Resources, Talent Acquisition, Training, Organizational Development, Corporate Communication operations and strategies. Capable to excel any activities and objectives assigned focused 100% on business needs, goal and customer service oriented.
Overview
15
15
years of professional experience
1
1
Language
Work History
Consultant Services, Sr. Talent Acquisition Partner
SerGerard
01.2024 - Current
- Conducted full-cycle recruitment processes, specializing in sourcing and placing top talent in the technology and e-commerce sectors
- Developed and maintained strong client relationships, acting as a trusted advisor on talent acquisition strategies
- Negotiated service agreements, ensuring mutually beneficial terms for clients and SerGerard
- Identified new business opportunities through networking and market research, contributing to the expansion of the client portfolio
- Designed and implemented customized recruitment solutions to meet client needs and align with market trends
- Leveraged advanced sourcing techniques, including LinkedIn Recruiter, networking, and industry-specific tools, to identify top-tier candidates
- Managed candidate pipelines and ensured a seamless hiring process, delivering excellent experiences for both clients and candidates
- Provided consultative support to hiring managers, offering insights into market trends, salary benchmarks, and talent availability
- Exceeded client expectations by delivering high-quality placements within tight deadlines, enhancing business reputation and client retention.
IT Talent Acquisition Lead
Vinneren, E
Commerce
08.2024 - 11.2024
- Spearhead the optimization and implementation of IT recruitment processes to enhance the efficiency and scalability of hiring for key technical roles across Vinneren’s e-commerce projects and staffing needs of our clients
- Collaborate with leadership and department heads to assess current talent acquisition workflows, identifying areas for improvement and implementing solutions that align with business needs and growth targets
- Develop and streamline end-to-end recruitment processes, including requisition management, sourcing strategies, and candidate assessment methods, to ensure the seamless acquisition of IT talent for roles like software engineers, delivery enablement & project managers profiles, and security information specialists
- Introduce automation tools and refined ATS configurations to improve tracking, reporting, and candidate management, significantly reducing time-to-fill and enhancing the candidate experience
- Implement data-driven recruitment strategies by analyzing metrics (time-to-hire, candidate quality, sourcing channel effectiveness) and using insights to adjust tactics and processes for continuous improvement
- Lead cross-functional collaboration with hiring managers and technical teams to ensure alignment between recruitment strategies and the evolving technical needs of Vinneren’s e-commerce business
- Standardize interview frameworks and technical assessments to ensure consistent evaluation of candidates’ technical skills and cultural fit
- Train and mentor junior recruiters on best practices in IT recruitment and process improvements, ensuring the team operates efficiently and in line with strategic goals
- Drive employer branding initiatives with a focus on improving Vinneren’s attractiveness to IT talent by refining messaging around the company’s culture, technology stack, and growth opportunities within the e-commerce sector.
IT Global Talent Acquisition Specialist
IBM, ICC
01.2023 - 12.2023
- Led IT recruitment efforts for Takeda, building a high-performing team to support the implementation of the Innovation Capability Center (, ) in Mexico City
- Managed recruitment requirements from senior stakeholders in Japan, the USA, and Europe, ensuring alignment with Takeda’s global strategic objectives and technical needs for the ICC
- Collaborated with a global IBM team, including HR coordinators based in the Philippines and the USA, a delivery manager and brand manager based in the UK, a talent manager based in Poland, a project manager based in Germany, a sourcer based in Costa Rica, and an account manager based in the USA, to ensure seamless recruitment and delivery of top IT talent
- Worked extensively with Takeda’s key PODs including ServiceNow IRM, ServiceNow SecOps, Telemetry, Data Model & Visualization, ServiceNow UX, Application Visualization, Device Engineering, Web Backbone, Digital Workplace Team, Change Management & Communications, Agile Transformation Services, Talent & Learning, and HIVE Backbone (MX), providing critical technical talent to meet their operational needs
- Supported recruitment for the Backbone - CX (Omnichannel), CRM & Vault Platform Team, Backbone - Market Access (LEP), and DD&T teams, ensuring top-tier talent for CRM, market access platforms, and data product development
- Developed and executed recruitment strategies tailored to sourcing highly specialized IT candidates, leveraging tools like LinkedIn Recruiter, Boolean searches, and industry networking
- Worked closely with hiring managers and technical teams across regions to ensure recruitment efforts aligned with the ICC’s diverse global operational objectives
- Managed the full-cycle recruitment process, from sourcing to interviewing and onboarding, delivering top-tier talent for critical roles in software development, data science, cloud engineering, and CRM
- Contributed to employer branding initiatives, positioning the ICC as a premier hub for IT and innovation talent in Mexico City, attracting top candidates globally
- Openings Management and Follow up by Workday
- Brand employment design and marketing strategies for potential candidates (Webinars, Digital Post on LinkedIn, Candidate experience, office hours with managers and recruiters, etc.)
- Amicorp // Global Financial Services
LATAM Talent Acquisition Specialist
Manpower
11.2022 - 01.2023
- Give support to Amicorp recruitment process for its development and growth in USA, Caribbean & Latam Market
- Responsible for externally recruiting
- Works with Zoho System for the follow up of candidates in their process
IT Sr Talent Acquisition Consultant LATAM
Ceridian
11.2021 - 11.2022
- Give support to Ceridian’s recruitment process for its development and growth in Mexico Market
- Align Mexico Team’s needs with USA managers and processes
- Responsible for internally and externally recruiting all positions within the assigned business unit outlined above, up to and including Leadership/Manager level roles
- Works with hiring managers and HRBPs of assigned business unit(s), to review and understand the forecasted needs for talent acquisition, as well as responding to just-in-time requests
- Manages sourcing strategies and methods to proactively develop talent pools that align with both the short and long-term needs of the business
- Actively sources passive candidates using sourcing tools, Boolean searches, networking, referrals and cold calling techniques
- Manages work and complies with recruitment process, keeping Dayforce system up-to-date in real-time
- Responsible for compiling a potential candidate long-list conducting competency-based telephone &/or skype interviewing techniques and providing short-list of best fit candidates to hiring leaders
- Nestlé Account
- Sourcing by LinkedIn Recruiter of several position for Nestlé Canada & LATAM (Peru, Nicaragua, Mexico)
- Strategy Alignment Meeting Leadership with hiring managers, HRBP’s & recruitment partners
- Create job posting externally
- Conduct passive candidate outreach / research (LinkedIn)
- First interview call
- Schedule interviews with the hiring manager and the internal stakeholders involved in the process
- HSBC Account
- Open IT requisitions in HSBC’s system (Taleo) for DBS Area (Digital Business Services)
- Create job posting internally and externally based on the job description for IT Positions as: Agile Leads, Technical Leads, Project Managers, Data Architects, Support Analysts, Production Support, Operations and Development Engineering, Data Management, etc
- Conduct passive candidate outreach / research (LinkedIn, Talent Network, Recruitment Edge)
- Do the candidate’s quality check in the system and update the data in time and form
- First interview call
- Schedule interviews with the hiring manager and the internal stakeholders involved in the process
- Schedule in-person interview for finals candidates and coordinate with hiring manager
- Manage requisitions (disposition unsuitable candidates, upload interview notes, disposition candidates as they progress) in order to ensure the data quality for the Talent Acquisition function
- Produce the offer letter (based on appropriate template)
- Re hire process – screening process (for ex employees
- Understand the reason why they left the company)
RPO Consultant Services, Sr. HR & Talent Acquisition Partner
ADECCO, Pepsico
06.2019 - 11.2021
- HR & Talent Acquisition Partner for global companies, responsible of full recruitment cycle for new hires client requests to attract right talent for the line of business assigned such as: OYO Rooms, , Cognizant, Lamosa, Edicom, Sodexo
- Manage HR operations and personnel administration activities for the HC assigned such as: new hires process, absences and leaves control, overtime, travel expenses, payroll follow up, voluntary and involuntary terminations process; including employee’s inquiries regarding any HR process
- Business Partnership with strategic clients to attend their operational needs for IT projects
- Application Track System audit & update weekly reports to achieve our time to fill (TTF).
Technology Consultant Services
IT Talent Acquisition
04.2021 - 07.2021
- IT Recruitment for global companies, responsible of recruitment for new hires client requests to attract right talent for the line of IT business assigned such as: ATOS, Happiest Mind, Photon Mexico, ACS, Wipro,SpinWheel, Oracle, etc.
Sr. HR Consultant
FINACCESS // Financial Services
02.2019 - 05.2019
- Responsible of HR general tasks: talent acquisition, contracts management, new hires on boarding, payroll management in SAP module, employee’s insurance, absence management
- In charge of Corporate Communication, internal events such as: breakfasts, birthdays & monthly celebrations
- Follow up of Social Responsibility internal program activities related to the CRESE methodology.
Pharma Consultant Services, Human Resources Business Partner
IQVIA
08.2018 - 12.2018
- Personnel Outsourcing Management for different pharmaceutical laboratories for line of business assigned: CSMS Contract Sales & Medical Solutions HC 500 people (local & national)
- Local HR point of contact for business team leaders regarding employee management, annual performance evaluations, disciplinary actions, performance improvement plan follow ups, legal counseling on involuntary terminations
- Responsible of HR General Tasks: new hires full cycle processes, on boarding, short & long- term absence management & audit, benefits administration (Health Insurance / Dental Insurance/ Life Insurance / Personal Accidents Insurance / Benefits Cards)
- Follow up IMSS INFONAVIT and FONACOT employees’ requirements
- Attention, advice and guidance to general employees’ requests
HR Coordinator
Grupo Constructor CAV
10.2017 - 06.2018
- HR & Talent management, execution and processes improvement: employee engagement, talent development, align job profiles with operational needs and performance evaluations
- Administrative activities for HR department: recruitment, on boarding sessions, employee absences and leaves records, payroll follow up, training sessions for any HR process as needed
- Vale Network // Marketing & Advertising
Organizational Development Analyst
11.2015 - 07.2017
- Organizational Development and Corporate Communication strategies implementation for the two line of business assigned: Creative Agency and Media Agency
- Responsible for Training Department development: policies and procedures, annual training plan aligned with operational needs, company onboarding process, design leadership trainings
- Manage the organizational design for the business, such as: job descriptions update, employee career development and performance reviews, implement culture and training strategies
- Monthly training follow up reports in order to keep employee records up to date.
Softtek // Technology Consultant Services, Executive
Human Capital
09.2013 - 09.2015
- Responsible of Talent Development activities for HC assigned (150 people) such as: annual performance management full cycle process follow up, employees training, company on boarding sessions
- Organizational environment improvement, manage company engagement surveys and results follow up, create strategies to maintain employees HC
- Work along Delivery Managers for leadership trainings and employee management best practices and solving problems sessions, in order to minimize attrition in their area for accounts assigned
- Corporate Internal Communication and follow up actions such as: Change Management training sessions, payroll updates and restructures, ensure delivery of company communication plans
- Employee Engagement and Recognition Program follow up and execution, as well as company events coordination
- Generate HR reports such as: projects headcount, travel expenses, monthly new hires and terminations.
RPO Consultant Services Analyst
Manpower Group
05.2013 - 09.2013
- Responsible of recruitment end to end for a HSBC project for different profiles: AML (Anti Money Laundering) and KYC (Know your Customer) Analysts.
Organizational Development Analyst
Ancora
11.2011 - 03.2013
- Responsible for Human Resources Department full implementation: policies, procedures, formats, contracts, Talent Acquisition end to end design process, on boarding and coordinate HR events
- Drive mapping and process diagnosis for each company areas, job descriptions intakes, organizational design of mission, vision and company values aligned with business objectives.
HR Consultant Services, IT Recruitment Analyst
Contacto Humano, IBM
03.2011 - 10.2011
- Responsible of analyzing, design, develop and implement recruitment strategies for critical IT positions as: Hybrid Consultants high level, SAP´s Consultants (for technical and functional areas), Java and Oracle technologies consultants
- In charge of end to end recruitment process with accounts assigned: intake meetings, screenings, interviews, hiring process follow up.
Selection & Recruitment Executive
Grupo Financiero
02.2010 - 02.2011
- IXE // Banking & Financial Services, Responsible for end to end recruitment process for different banking profiles
- Intake meetings with hiring managers, job description alignment, screening process, evaluation processes by competencies, interviews follow up, new employees files, offer extension and contract signing.
Skills
- Main IT profiles:
- SAP Technical & Functional Consultants: GRC, Hybris, HANA, Success Factor, SD, MM, FICO, SD, Ariba
- Development: Java, Net, ROR, Python, Javascript, NodeJS, React, Angular, VUEJS, Android, iOS
- Testing: Selenium, Appium, Performance, Regression
- RPA: Automation Anywhere, UiPath, Blue Prism
- BI: Tableu, Power BI, Dynamics, ETL, Data Scientist, Data Analytics, Oracle BI, Cognos
- Salesforce Technical & Functional Consultants
- Oracle EBS / HCM / Taleo Consultants
- Universidad Panamericana - Pedagogy (4th semester)
- Intermediate English (B2)
- Skills:
- Proactive Sourcing & Recruitment Strategies
- Candidate Relationship Building & Interview Management
- Stakeholder Engagement & Business Partnership
- Pipeline Management & ATS Experience (Workday, Zoho, Dayforce)
- Recruitment Analytics & KPI Reporting
Problem-solving
Attention to detail
Team leadership & development
Client relationships
Integrity and honesty
Analytical thinking
Strategic planning
Issue resolution
Customer relationship management
Project leadership
Public speaking
Time management
Client engagement
Work Planning and Prioritization
Continuous improvement
Analysis & evaluation
Organizational development
Processes and procedures
Process improvement
Cultural awareness
Employee management
Change management
Research and development
Languages
English
Upper intermediate (B2)
Timeline
IT Talent Acquisition Lead
Vinneren, E
08.2024 - 11.2024
Consultant Services, Sr. Talent Acquisition Partner
SerGerard
01.2024 - Current
IT Global Talent Acquisition Specialist
IBM, ICC
01.2023 - 12.2023
LATAM Talent Acquisition Specialist
Manpower
11.2022 - 01.2023
IT Sr Talent Acquisition Consultant LATAM
Ceridian
11.2021 - 11.2022
Technology Consultant Services
IT Talent Acquisition
04.2021 - 07.2021
RPO Consultant Services, Sr. HR & Talent Acquisition Partner
ADECCO, Pepsico
06.2019 - 11.2021
Sr. HR Consultant
FINACCESS // Financial Services
02.2019 - 05.2019
Pharma Consultant Services, Human Resources Business Partner
IQVIA
08.2018 - 12.2018
HR Coordinator
Grupo Constructor CAV
10.2017 - 06.2018
Organizational Development Analyst
11.2015 - 07.2017
Softtek // Technology Consultant Services, Executive
Human Capital
09.2013 - 09.2015
RPO Consultant Services Analyst
Manpower Group
05.2013 - 09.2013
Organizational Development Analyst
Ancora
11.2011 - 03.2013
HR Consultant Services, IT Recruitment Analyst
Contacto Humano, IBM
03.2011 - 10.2011
Selection & Recruitment Executive
Grupo Financiero
02.2010 - 02.2011
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