Caroline Pinkham
Prosper, TX
Summary
Dynamic professional with expertise in communication, relationship building, and problem-solving under pressure. Proven track record in enhancing client and team experiences through empathy, active listening, and clear communication. Exhibits leadership potential, adaptability, and composure in managing multiple priorities. Dedicated to creating welcoming environments, resolving challenges effectively, and driving team and organizational success.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Key Holder Supervisor
Firebird's Wood Fired Grill
Plano, TX
04.2025 - Current
- Supervised restaurant opening and closing procedures to ensure operational efficiency.
- Trained staff on customer service standards and menu knowledge to enhance guest experience.
- Managed cash handling and daily financial transactions with accuracy.
- Coordinated shift schedules for front-of-house team to ensure optimal staffing coverage.
- Monitored sales data to manage inventory levels and reduce waste.
- Assisted store manager with daily operations to ensure seamless workflow.
- Provided feedback to employees on job performance for continuous improvement.
- Led regular team meetings to discuss progress, address challenges, and devise solutions.
To-Go Specialist
Oishii Pan Asian Restaurant
Plano, TX
04.2024 - 08.2024
- Welcomed customers and efficiently processed to-go orders.
- Prepared and packaged takeout orders for timely customer pickup.
- Verified accuracy of all orders prior to packaging for takeout.
- Collaborated with kitchen staff to ensure order accuracy and completeness.
- Guided customers in selecting menu items to improve overall satisfaction.
- Managed cash register transactions for efficient takeout services.
- Streamlined order fulfillment processes through effective teamwork.
- Delivered exceptional customer service during peak dining hours.
Swim Instructor
Emler Swim School
Frisco, TX
09.2022 - 03.2024
- Instructed swim lessons for children of varying skill levels and ages, fostering confidence and competence in the water.
- Developed engaging lesson plans that improved swimming techniques and reinforced safety awareness among students.
- Monitored student progress and provided constructive feedback to encourage improvement.
- Ensured safety protocols were followed during all swim classes and activities.
- Communicated regularly with parents to update them on their child's progress and establish achievable goals.
- Trained new instructors on teaching methods and school policies effectively.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Encouraged students to build confidence in and out of water by making swimming fun.
Education
BBA - Management
Collin County Community College
Plano, TX05-2028
Skills
- Front-end operations
- Customer service
- Team leadership
- Staff training
- Relationship management
- Conflict resolution
- Adaptability and resilience
- Effective communication
Certification
TABC Seller Server Certification
Affiliations
Volunteer - Best Buddies Mentor: Developed strong communication and interpersonal skills while working with individuals of varying backgrounds and abilities as a mentor.
Timeline
Key Holder Supervisor
Firebird's Wood Fired Grill
04.2025 - Current
To-Go Specialist
Oishii Pan Asian Restaurant
04.2024 - 08.2024
Swim Instructor
Emler Swim School
09.2022 - 03.2024
BBA - Management
Collin County Community College