Cas Lewis
Minot Air Force Base
Summary
Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. With a background in a military family, very quick to adapt to any changes that may come into the work place.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2024 - 11.2025
- Monitored team performance, providing feedback to drive continuous improvement in service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Barista
Starbucks
07.2022 - 08.2024
- Provided exceptional customer service, fostering positive relationships and enhancing customer loyalty.
- Operated coffee brewing equipment and maintained inventory of supplies for efficient daily operations.
- Assisted in training new team members on beverage preparation and customer service protocols.
- Managed cash register transactions accurately while balancing drawer at the end of shifts.
- Collaborated with team members to streamline workflows during peak hours, improving service speed.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Online Personal Shopper
HyVee
08.2020 - 06.2022
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Assisted teammates with daily tasks during peak periods.
- Suggested comparable products to replace out-of-stock items.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
Papillion La Vista South High School
Papillion, NE12.2021
Skills
- Purchase Recommendations
- Heavy Lifting
- Flexible Schedule
- Planning and Organization
- Verbal and Written Communication
- Customer Service
- Attention to Detail
- Upbeat and Outgoing Attitude
- Prioritizing Orders
- Decision Making
- Physical Stamina
- Opening and Closing Procedures
- Friendly, Positive Attitude
- Team Building
- Active Listening
- Problem Resolution
- Cash handling
- Staff management
- Staff motivation
- Inventory control and record keeping
- Conflict resolution techniques
- Team collaboration and leadership
- Complaint resolution
- Conflict resolution
- Inventory counts
- POS system operation
Timeline
Shift Supervisor
Starbucks
08.2024 - 11.2025
Barista
Starbucks
07.2022 - 08.2024
Online Personal Shopper
HyVee
08.2020 - 06.2022
High School Diploma -
Papillion La Vista South High School