Cassandra Beltran
Bullhead City
Summary
Solution-oriented problem-solver with skills in taking reports and keeping detailed records of regular and emergency situations. Stays alert and focused in emergency situations and makes logical decisions to promote personal and employee safety. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Server
El Charro Mexican Resturant
2012.05 - 2023.10
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Server Supervisor
Silvia's Lindo Sinaloa
2015.10 - 2023.04
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Certificate - Data Anlaytics
Analytics Mentor
Online Course01.2024
Associate of Arts -
Charles of Italy
Bullhead City, Arizona10.2022
High School Diploma -
Mohave High School
Bullhead City, Arizona05.2013
Skills
- Table Setting
- Safe Food Handling
- Guest Engagement
- Performance Improvement
- Strategic Planning
- Operations Management
- Business Administration
- Verbal and Written Communicatio
- Technical Analysis
- Tableau
- SQL
- Data Analysis
Timeline
Server Supervisor
Silvia's Lindo Sinaloa
2015.10 - 2023.04
Server
El Charro Mexican Resturant
2012.05 - 2023.10
Certificate - Data Anlaytics
Analytics Mentor
Associate of Arts -
Charles of Italy
High School Diploma -
Mohave High School
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