Summary
Overview
Work History
Education
Skills
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Timeline
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Catalina Lopez Perez

Summary

Dynamic Customer Service Representative with proven expertise at Advantage Communications, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in data entry and appointment scheduling, I consistently exceed service expectations, ensuring high satisfaction ratings and fostering strong customer relationships. Committed to delivering exceptional support in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

ACSI
02.2024 - Current

Help Pt with appointments.

Medication Refill

Cancel /Schedule appointments


Customer Service Representative

Advantage Communications
10.2022 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Online Personal Shopper

Next Door Solutions
02.2019 - 10.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Education

High School

Sweatwater High School
National City California
06-2006

Granger Jr High School
National City California
06-2002

Ira Harbison
National City California
06-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Customer satisfaction measurement
  • Microsoft outlook
  • Paperwork processing
  • Appointment scheduling
  • Team development

Read

Hello My Name is Catalina Lopez Perez , I'm 39 years old . A little about me I'm a Mom to 4 kids 1 boy 3 girls . I have been in the Call Center Environment for about 10 years now , different learning experience but mostly what I enjoy best helping people out. I'm responsible punctuality is one of my Forte . Helping others if they need help , I like to train new PARS. Most likely I love my job . 

Timeline

Customer Service Representative

ACSI
02.2024 - Current

Customer Service Representative

Advantage Communications
10.2022 - 10.2024

Online Personal Shopper

Next Door Solutions
02.2019 - 10.2022

High School

Sweatwater High School

Granger Jr High School

Ira Harbison

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Catalina Lopez Perez