Catherin Gonzalez
Tour Guide
Mazatlán
Summary
Dynamic professional with a proven track record in tourism management and exceptional communication, demonstrated at TROPICAL TOURS and PLAYASOL. Excelled in guest relations and public speaking, significantly enhancing customer satisfaction and achieving sales targets. Skilled in creating personalized experiences, fostering repeat business through strategic engagement and insightful travel recommendations.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Tour Guide
TROPICAL TOURS
11.2022 - Current
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Sales Associate
PLAYASOL
04.2022 - 11.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Business Administration And Management - Hospitality Administration And Management
UTEL
Mexico, México, Mexico 05.2001 -
Mexican National Certification As A Tour Guide - Tourism Management
CELATOURS
Mexico, México, Mexico 05.2001 -
Bachelor of Science - Food Science And Nutrition
UAS
Culiacán, Sinaloa, Mexico 05.2001 -
Skills
Tourism management
Proficient in english
Guest relations
Public speaking
Travel recommendations
Exceptional communication
Tourism development
Certification
Tour guide
Timeline
Tour Guide
TROPICAL TOURS
11.2022 - Current
Sales Associate
PLAYASOL
04.2022 - 11.2022
Bachelor of Business Administration And Management - Hospitality Administration And Management
UTEL
05.2001 -
Mexican National Certification As A Tour Guide - Tourism Management
CELATOURS
05.2001 -
Bachelor of Science - Food Science And Nutrition
UAS
05.2001 -
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