Office
Hi, I’m
Christopher J. Baez Ulloa
Customer Service Representative
Puebla City
Summary
As a customer service representative at Foundever, I managed customer complaints with a high degree of professionalism. I managed customer satisfaction by applying communication techniques and quality control. I strengthened the company’s customer relationships through effective use of CRM tools. I improved the company’s value proposition and the customer’s overall experience with the use of CRM tools.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
years of professional experience
6
Languages
Work History
Foundever
CSR- Inbound 1
06.2023 - 09.2025
Job overview
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and outstanding QA KPI skills.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Advocate in a constant flow of customer chats with minimal wait times.
- Responded to customer requests for financial products, services, and company information focused on a personalized communication.
- Great communication skills to improve through monthly timeframes
GGA Solutions
CRT Technician
09.2021 - 06.2023
Job overview
- Enhanced knowledge sharing and advocate resolution specialist.
- Expertise on agent calibration and inquiry solver for internal workflows.
- Alternate agent for internal situations and support when needed for increased queue flows.
- Communication bridge between Mexico an USA Warehouse for customer device orders.
- Resolution specialist for customer's escalations such as:
-Production Tickets
-Refund Request
-Enhanced Tech Support
Education
Colegio De BachilleresMexico City, Mexico
Bachelor of Science from Human Resources Management
05.2001
University Overview
- Marriott Internship Programme, Marriott Casa Magna P. Vallarta, Completed on May - 2017
Skills
Complaint handling
Software
Slack
Text Blaze
Zendesk
Jira
Salesforce
Timeline
CSR- Inbound 1
Foundever
06.2023 - 09.2025
CRT Technician
GGA Solutions
09.2021 - 06.2023
Colegio De Bachilleres
Bachelor of Science from Human Resources Management
05.2001
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