Thoughtful reading
Cecilia Garcia
Bachelor In Tourism Business Administration
Cabo San Lucas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Boutique Assistant
The Cape
Cabo san lucas
11.2022 - Current
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Call Center Manager
Dreams Los Cabos
Cabo San Lucas
03.2022 - 11.2023
- Determined quality assurance benchmarks and set standards for improvement.
- Developed quality employees within call center to take over leadership positions.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Developed process controls and metrics for daily management of call center.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Terapeuta
Maravilla Los Cabos
Cabo san lucas
08.2019 - 03.2022
- Applied effective time management techniques to meet tight deadlines
- Proven ability to learn quickly and adapt to new situations
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Adaptable and proficient in learning new concepts quickly and efficiently
Spa Therapist
Playa Grande Los Cabos
Cabo San lucas
08.2018 - 08.2019
- Maintained client treatment records and designed long-term care programs for return customers.
- Created marketing advertisements to increase awareness of services and boost sales.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Analyzed skin condition and made appropriate product recommendations.
- Provided clients with knowledge of all cosmetic services being provided.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Spa Therapist /Spa Receptionist
Breathless Los Cabos
Cabo San Lucas
01.2016 - 03.2017
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated patients on treatment options.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Food and Beverage Supervisor /Call Center Supervisor
Pueblo Bonito Sunset Los Cabos
Cabo San lucas
01.2011 - 01.2016
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Set and oversaw weekly and special event menu plans.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Served consistent portions following recipes and control standards.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Call Center Agent
Fiesta Americana Los Cabos
San Jose
01.2005 - 01.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Responded to customer calls and emails to answer questions about products and services.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Bachelor in Tourism Business Administration - Business Administration
Universidad Tecnologica Latinoamericana
Mexico City 02.2020 - 09.2023
Leadership RRHH And Organizational Development - Organizational Leadership
Rh Integra
San José Del Cabo 01.2020 - 03.2020
Leadership Communication - Organizational Leadership
Vanguardia Académica
Mexico City 02.2021 - 03.2021
Psychology And Education To Optimist - Developmental Psychology
Aula Facil
On Line 06.2021 - 08.2021
Leadership - Organizational Leadership
Aula Fácil
On Line 05.2021 - 09.2021
Spa Therapist - Spa Therapist
Ajna Institute
Cabo San Lucas 03.2011 - 09.2014
Skills
Organization
Decision-Making
Planning and Coordination
Teamwork and Collaboration
Interests
Software
Microsoft Skills
Easy touch Program
Jonas
Opera
Reqlogic Software
AbrhilSoft
Timeline
Boutique Assistant
The Cape
11.2022 - Current
Call Center Manager
Dreams Los Cabos
03.2022 - 11.2023
Psychology And Education To Optimist - Developmental Psychology
Aula Facil
06.2021 - 08.2021
Leadership - Organizational Leadership
Aula Fácil
05.2021 - 09.2021
Leadership Communication - Organizational Leadership
Vanguardia Académica
02.2021 - 03.2021
Bachelor in Tourism Business Administration - Business Administration
Universidad Tecnologica Latinoamericana
02.2020 - 09.2023
Leadership RRHH And Organizational Development - Organizational Leadership
Rh Integra
01.2020 - 03.2020
Terapeuta
Maravilla Los Cabos
08.2019 - 03.2022
Spa Therapist
Playa Grande Los Cabos
08.2018 - 08.2019
Spa Therapist /Spa Receptionist
Breathless Los Cabos
01.2016 - 03.2017
Spa Therapist - Spa Therapist
Ajna Institute
03.2011 - 09.2014
Food and Beverage Supervisor /Call Center Supervisor
Pueblo Bonito Sunset Los Cabos
01.2011 - 01.2016
Call Center Agent
Fiesta Americana Los Cabos
01.2005 - 01.2011