Cecilia Hernadez Rivera
Restaurant Supervisor
Los Cabos
Summary
Adept at elevating service standards and staff performance, I significantly enhanced customer satisfaction at Zadun Ritz Carlton Reserve. Expert in staff training and conflict resolution, my leadership ensured a clean, safe environment and streamlined operations, reflecting in improved service quality and efficiency. Service-centric Restaurant Supervisor with 10 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
Zadun Ritz Carlton Reserve
2023.11 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Restaurant Supervisor
The Ritz Carlton Cancun
2015.09 - 2023.11
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
Education
Associate of Arts - Realtor
Key Realtor
Las Vegas Nevada 2001.05 -
High School Diploma -
Laporte High
La Porte City 2001.05 -
Associate of Arts - Neuroliderazgo
Universidad Del Caribe
Cancún, Quintana Roo, Mexico 2001.05 -
Skills
Staff Management
Employee Motivation
Staff Supervision
Staff Training
Customer Service
Health and safety standards
Conflict Resolution
Hospitality
Service Quality
Languages
English
Bilingual or Proficient (C2)
Portuguese
Beginner (A1)
Timeline
Restaurant Supervisor
Zadun Ritz Carlton Reserve
2023.11 - Current
Restaurant Supervisor
The Ritz Carlton Cancun
2015.09 - 2023.11
Associate of Arts - Realtor
Key Realtor
2001.05 -
High School Diploma -
Laporte High
2001.05 -
Associate of Arts - Neuroliderazgo
Universidad Del Caribe
2001.05 -
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