Cecilia Rivas Martinez

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
• Studied job descriptions and qualifications to determine applicant requirements.
• Operated and maintained applicant tracking and candidate management systems.
• Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
• Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
• Developed and implemented onboarding and orientation programs for new employees.
• Coordinated schedules to arrange management interviews with applicants.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

• My responsibilities of a personal assistant include managing schedules, organizing meetings and travel arrangements organize agenda and route for the companies’s employees
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Providing a very detailed organization of all incoming emails
• Responding to appropriate emails when necessary
• Framework and structure including an overall vision for social media marketing, posting, and maintenance
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Process payments, send invoices to companies, talk to clients, organize calendar
• Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
• Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.

Trainer

• Designing training programs and materials
• Leading training sessions
• Providing feedback and coaching
• Evaluating the effectiveness of training
• Adapting training programs to meet organizational needs
• Keeping up with company needs
• Collaborating with other departments
• Tracking and reporting on training metrics
• Assessing the impact of training
• Providing one-on-one mentorship
• Collaborated with fellow trainers to exchange best practices and refine overall training methodologies, resulting in more effective and efficient learning experiences for all involved.
• Conducted regular performance evaluations for operators, providing constructive feedback and setting goals for growth.
• Developed customized training materials tailored to meet the unique needs of individual operators, enhancing worker engagement and comprehension levels.
• Established and maintained quality control standards.
• Analyzed and evaluated training effectiveness and program outcomes

Operator

Receive calls: Answer incoming calls, including emergencies and non-emergencies
Coordinate assets: Deploy assets like trucks, ambulances, and police units to respond to calls
Communicate with drivers: Provide directions, traffic updates, and other information to drivers
Prioritize calls: Determine the urgency of calls and route them to the appropriate responders
Record information: Document important information from calls
Use technology: Use radios, phones, computers, and mapping software to communicate and direct vehicles
Manage cargo: Handle dangerous goods, time-sensitive cargo, and other materials

• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Utilized customer feedback to improve customer service.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Created engaging job postings that accurately reflected position requirements while showcasing company culture.
• Initiated mentorship program for new employees, aiding in their professional development and integration into company.
• Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
• Leveraged social media platforms for employer branding, attracting wider pool of applicants.