Cecy Gonzalez
Herriman
Summary
Dedicated customer service professional with over 25 years of experience, consistently achieving company goals through organized and efficient practices. Known for a strong commitment to patient care and meticulous attention to detail, thriving in high-pressure environments while adapting seamlessly to new challenges. Recognized for exceptional problem-solving abilities that enhance customer satisfaction and for inspiring associates to perform at their best. Proven track record of aligning efforts with the company's mission and values, driving both individual and team success.
Overview
21
21
years of professional experience
Work History
Financial Assistance Counseling
R1RCM
01.2014 - Current
- Managing monthly, quarterly, and annual quality and productivity
- Applied strong leadership talents and critical thinking skills to my team efficiency and organize workflow.
- Troubleshooting systems when associates are experiencing system issues.
- Managing escalations from other departments and educating clients on the Financial Assistance processes.
- Monthly reviewing and updating the Financial Assistance policy guidelines.
- Ensure to approve and finalize associates' timecards.
- Coordinated and managed the Service Required Approval process with clinics and associates.
- Responsible to create and update department training material
Personal Senior Loan Officer
Bank Of America
01.2005 - 01.2013
- Discuss checking, savings, IRAs, and Load options to meet client’s needs and advise clients on the risks and benefits of each option.
- Ensuring the banking center meets the quarterly mortgage dollar amount.
- Ensuring the goal to bring in new accounts is met monthly.
- Proved track record of building and maintaining strong, professional business relationships.
- Proficient with loan origination system.
Education
Everest College
Reseda, CAundefined
Venice High School
Venice, CASkills
- Bilingual (Spanish Speaker)
- Excellent Customer Service
- Leadership & Team management
- Detail-Oriented & Organized
- Problem Solver & Critical Thinking
- Fast Learner
- Multitasking Abilities
- Decision-making
Timeline
Financial Assistance Counseling
R1RCM
01.2014 - Current
Personal Senior Loan Officer
Bank Of America
01.2005 - 01.2013
undefined
Venice High School
Everest College