Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celeste Esmeralda Mesinas Olvera

Ciudad de mexico

Summary

Dynamic recovery specialist with a proven track record at CCSI, adept in financial analysis and client outreach. Successfully facilitated recovery plans, enhancing client engagement and support. Recognized for conflict resolution and building strong relationships, driving positive outcomes for clients facing financial challenges. Committed to fostering stability and growth.

Overview

6
6
years of professional experience

Work History

Recovery speciallist

Ccsi
Cdmx
03.2023 - Current
  • Facilitated recovery plans for clients facing financial challenges.
  • Coordinated outreach efforts to engage clients in recovery programs.
  • Educated clients about resources for financial stability and support.
  • Analyzed client data to identify trends and improve services.
  • Provided emotional support through active listening and empathy.
  • Monitored progress of clients and updated treatment plans accordingly.
  • Collected payments over telephone, established repayment plans and prepared wire transfers.

Concierge

Dreams resort and spa
Oaxaca - Huatulco
02.2020 - 05.2022
  • Assisted guests with dining and activity bookings across resort amenities.
  • Managed reservations and coordinated guest check-ins efficiently.
  • Provided local area information and recommendations for attractions.
  • Collaborated with housekeeping to ensure room readiness for arrivals.
  • Maintained knowledge of resort services, events, and offerings continuously.
  • Fostered positive relationships with guests to enhance their stay experience.

Education

High School Diploma -

Bachilleres
Mexico
08-2015

Skills

  • Financial analysis
  • Recovery planning
  • Client outreach
  • Payment processing
  • Data trend analysis
  • Conflict resolution
  • Team collaboration
  • Adaptability to change
  • Client relationship building

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Recovery speciallist

Ccsi
03.2023 - Current

Concierge

Dreams resort and spa
02.2020 - 05.2022

High School Diploma -

Bachilleres

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Celeste Esmeralda Mesinas Olvera