Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Cerisier Albentz

Cerisier Albentz

Interpreter, Call Center Agent
Iztapalapa

Summary

Dynamic professional with a strong background in customer service at Digicel and medical interpretation at Chimen. Expert in interpersonal communication and problem-solving, enhancing patient understanding and satisfaction. Proven ability to deliver accurate medical translations and resolve customer issues effectively, ensuring high-quality support and ethical standards in all interactions.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Interpreter

Chimen
01.2024 - 09.2024
  • Assisted in coordinating interpreter services for various medical departments, ensuring timely access to language assistance for all patients.
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
  • Interpreted services for families during the process of scheduling the initial visit and coordinating ongoing treatment by managing over 50 customer calls per day.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

Customer Service Representative

Digicel
12.2022 - 10.2023
  • Responded to customer requests for products, services, and company information.
  • Increased member satisfaction by providing exceptional customer service and support.
  • Worked with customer service representatives to handle escalated customer issues.
  • Set and achieved company-defined sales goals by increasing them by 10%.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

M.D. - Medecine

Universite Lumiere
Nazon, Port-au-Prince
05.2001 -

Skills

Interpersonal communication

Customer communications

Problem-solving skills

Customer support

Inbound phone calls

Quality control

Medical support

Medical ethics

Interests

Learning Foreign Languages

Traveling and discovering new cultures

Music appreciation

Graphic design

Timeline

Interpreter

Chimen
01.2024 - 09.2024

Customer Service Representative

Digicel
12.2022 - 10.2023

M.D. - Medecine

Universite Lumiere
05.2001 -

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Cerisier AlbentzInterpreter, Call Center Agent