Cesar Avalos
Chula Vista
Summary
Successful Service Advisor with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
13
13
years of professional experience
Work History
Customer-service-advisor
Mossy Nissan Kearny Mesa
03.2014 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Described product highlights and benefits to help guide purchasing decisions.
- Created customer support strategies to increase customer retention.
- Recommended and upsold new products, resulting in sales increase in revenue.
Service Advisor
Sears Auto Center
02.2010 - 03.2014
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Education
Mechanical Engineering
San Diego City Collage
1313 Park BlvdHigh School Diploma -
Centro Tecnologico Siglo 21
Tijuana Baja California 2008
Skills
- Excellent Customer Service Skills
- Brand Representation
- Punctual And Responsible
- Critical Thinker
- Conflict Resolution
- Problem Solver
- Fast Learner
- Efficient Multitasker
- Quality Control
- Cash Handling
Accomplishments
award winning in service 2015, 2016, 2018, 2019, 2020
completed all Nissan Service Advisor Training Courses
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Customer-service-advisor
Mossy Nissan Kearny Mesa
03.2014 - Current
Service Advisor
Sears Auto Center
02.2010 - 03.2014
Mechanical Engineering
San Diego City Collage
High School Diploma -
Centro Tecnologico Siglo 21
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