Cesar Franco
Tepatitlan de morelos,JAL
Summary
Dynamic Sales Representative with a strong focus on customer satisfaction and relationship building. Proven ability to drive engagement through targeted campaigns and effective communication.
Overview
6
6
years of professional experience
Work History
Sales Representative
Whereandwhenagents.com
Tepatitlán De Morelos, Jalisco, Mexico (Remote)
01.2023 - Current
- Developed and maintained relationships with key clients, enhancing customer satisfaction and loyalty.
- Conducted market research to identify potential leads, increasing sales opportunities.
- Delivered product presentations and demonstrations, showcasing features and benefits effectively.
- Collaborated with marketing team to create targeted campaigns, driving engagement and conversion rates.
Medical Interpeter
Damamark.com
Ciudad Delicias, Chihuahua, Mexico (Remote)
04.2022 - Current
- Facilitated effective communication between healthcare providers and patients in various medical settings.
- Ensured accurate interpretation of medical terminology during patient assessments and consultations.
- Collaborated with healthcare teams to enhance patient understanding of treatment plans and procedures.
- Trained new interpreters on best practices and medical interpreting standards to maintain quality service.
Costumer Support
Callgurus.com
Guadalajara, Jalisco, Mexico (Remote)
02.2020 - 03.2022
- Reduced customer support tickets by proactively addressing common gameplay issues through detailed reporting and communication with development teams.
- Maximized productivity by supervising, mentoring and scheduling team of [Number] customer support personnel to meet organizational and operational objectives.
- Contributed to the development of departmental policies and procedures that streamlined operations and enhanced customer support quality.
- Streamlined customer support processes for increased satisfaction and faster issue resolution.
Education
High School Diploma -
High School of Mississipi
Mississipi04-2014
Skills
- Customer support
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales Representative
Timeline
Sales Representative
Whereandwhenagents.com
01.2023 - Current
Medical Interpeter
Damamark.com
04.2022 - Current
Costumer Support
Callgurus.com
02.2020 - 03.2022
High School Diploma -
High School of Mississipi