Cesar Gonzalez
San Diego Ca
Summary
Driven and dynamic Salon Owner/Operator with over 10 years of experience at Fade Factory Barber Shop, I excel in business growth, having expanded to 6 locations and nurtured a customer base of 45,000. Specializing in strategic planning and team leadership, my focus on customer service management and business development has consistently driven outstanding results.
I have finished and achieved all of my goals in this chapter of my life and I m ready for something new and challenging where I can grow and show my value.
Overview
11
11
years of professional experience
Work History
Salon Owner/Operator
Fade Factory Barber Shop
San Diego Ca
07.2013 - 08.2024
- Managed business operations efficiently, My day to day duties include and are not limited to (hire and fire) personnel, train, motivate, hold accountable individuals and assess consequences for disciplinary actions. Ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike. Be organized and keep a well documented in the area of accounting, receivables, payable's and credit not limited to purchasing equipment, supplies and inventory.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines. Deal with vendors, inquire and deal with other business owners / companies for new services rendered and business partnerships. Ensuring business relationships grow through good results and networking.
- Increased customer retention through exceptional service and consistent follow-up communication. Welcome, greet and grow a customer base, in person over the phone and through social media.
- Over a span of 10 years I can confidently say i have grown a customer base of over 45,000 individuals based on customer date we have kept over the years and have hired/fired and or promoted personnel in the high 100’s close to 200 employees. Growing to 6 locations in San Diego. In conclusion i have over 10 years of experience in management, keeping good relationships based on trust, expanding and establishing mew locations not limited to training motivation trough good leadership accountability. I strongly believe all of this combined have given me the necessary confidence and experience to be a successful leader I am still very young for all the experience and education I have and I am confident i will do great growing and exceeding any goals we set together.
Education
San Diego State University
San Diego07.2018
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
- Customer Service
- Business Management
- Decision-Making
- Customer Service Management
- Hiring and Onboarding
- Client Account Management
- Business Development
- Goal Setting
- Policy Development and Enforcement
- Inventory Control
- Financial Management
- Team Leadership
- Management Team Building
- Employee Development
- Staff training/development
- Payroll Administration and Timekeeping
- Customer Relations
- Employee Relations
- Budget Development
- Purchasing and planning
- Administrative Management
- Strategic Planning
- Sales Strategies
- Relationship Building
- Revenue Generation
- Cost Control
- Business Leadership
- Business Growth Initiatives
- Performance Improvement
- Direct Sales
- Operations Management
- Delegating Work
- Staff Development
- Cost Reduction
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Salon Owner/Operator
Fade Factory Barber Shop
07.2013 - 08.2024
San Diego State University