Delphi
Cesar Hernandez
Computer Science
Zapopan
Summary
Enthusiastic Senior Operations Manager offering 10+ year background overseeing production of goods and provision of services in slot machines industry. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sales and Operations Manager
EMACID
01.2010 - Current
- Window and doors sales negotiation, fabrication and installation
- Pre-Sale Service (Quotations, negotiation, adjustments, contract closing)
- Post-Sale Service
- New Customers acquisition
- Team coordination in different parts of Mexico to accomplish window and glazing installations
Tech support and Data management
Happyland SAPI de CV
01.2010 - 01.2019
- Tech support level III in DKS proprietary system, installed in approximately 20 locations across Mexico
- New data reports development in DKS System
- Data analysis for sales to aid in marketing decisions
- Development of reports using data obtained from multiple systems to meet information requirements from Direction
National Field Service Manager
Cadillac Jack, Inc
01.2004 - 01.2010
- Planning, Coordination and execution of the opening of more than 50 casinos nationwide
- Including software installation, games configuration
- Personnel, travel and expenses managing
- Managed to keep up and running more than 5000 games nationwide
- This was accomplished in conjunction with my technical staff which was of about 60 Field Techs Level 1, 3 Level III Tech Supervisors
- Responsible for main Warehouse and Bench Repair in Mexico City, and maintaining stock of spare parts on each casino
- Responsible for keeping up-to-date information on a central server based on the US of Reports required by accounting
- Keeping new spare parts costs as low as possible by repairing parts at main warehouse
- Testing and troubleshooting new versions before they were fully released to Mexico
- Coordinate upgrades nationwide in conjunction with Casino Managers, Service Support in the US, and Tech Supervisors
Software Development Manager
Mexel - Diversiones Moy
01.2001 - 01.2006
- Lead Development of amusement industry software (not games), DKS (Debit Key System) installed on over 60 Amusement Centers all over Mexico and USA
- This software is similar to a back office including card reading on the games from the gaming industry
Software Developer
EOS Technology
01.1998 - 01.2001
- Participated in the development of several software for different industries
Education
Computational Systems Engineering -
ITESO
01.1994 - 01.2001
Skills
Results oriented
Personnel management on distance
Problems resolution
Optimization of processes
Advanced data analysis
Cross analysis
Negotiation
Detailed budget elaboration
Operations management
Business planning
Software
Office
Timeline
Sales and Operations Manager
EMACID
01.2010 - Current
Tech support and Data management
Happyland SAPI de CV
01.2010 - 01.2019
National Field Service Manager
Cadillac Jack, Inc
01.2004 - 01.2010
Software Development Manager
Mexel - Diversiones Moy
01.2001 - 01.2006
Software Developer
EOS Technology
01.1998 - 01.2001
Computational Systems Engineering -
ITESO
01.1994 - 01.2001