Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cesar Loperena

Coyoacán, Ciudad De México

Summary

Dynamic sales professional with extensive experience at National Mortgage Home Loans, excelling in customer relationship management and contract negotiation. Proven track record of enhancing customer satisfaction and driving sales success through strategic planning and effective communication. Adept at resolving issues swiftly, contributing to team goals, and fostering strong client relationships.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Coordinator

National Mortgage Home Loans
Detroit
04.2022 - 01.2025
  • My primar role revolves around assisting sales teams and ensuring smooth sales procedures by closely monitoring sales transactions and maintaining clear lines of communication within the team, they contribute directly to the overall success of a company.
  • Also as a sales coordinator requires my skills that blend interpersonal capabilities, analytical thinking, a firm grasp of sales processes and a clear understanding of customer relationship management
  • Resolved any customer complaints quickly and efficiently.
  • Participated in trade shows in order to promote products and services throughout the region.
  • Negotiated contracts between vendors and distributors in order to maximize profits.

In House Sales

NH HOTELS
Ciudad De México
12.2011 - 02.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Retail Store Sales Manager

AutoZone Co.
Dallas Tx.
05.2006 - 11.2011
  • Provided support for marketing initiatives such as promotional campaigns or special events.
  • Ensured adherence to safety regulations when handling products or equipment in the store.
  • Collaborated with other departments within the organization to resolve issues related to product delivery or availability.
  • Monitored competitor activity in order to stay ahead of industry trends.
  • Maintained accurate records of all purchases made by customers using point-of-sale systems.
  • Developed and implemented strategies to increase customer satisfaction, loyalty and retention.

Education

Bachelor of Arts - Graphic Design And Visual Arts

The Art Institute of Dallas
Dallas Tx.
02-2001

High School Diploma -

CECyT Carlos Vallejo M. Vocacional 10
Ciudad De México
07-1997

Skills

  • Sales process
  • Customer relationship management
  • Contract negotiation
  • Sales reporting
  • Goals and performance
  • Time management
  • Customer service
  • Problem solving
  • Effective communication
  • Event coordination
  • Market research
  • Strategic planning
  • Sales strategy development
  • Contract preparation
  • Customer feedback analysis

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Certification

  • Preferred Wraps Installer by 3M
  • Curso Mercantil para ventas Globales por Grupo Famsa
  • Diplomado de Servicio al Cliente por Hilton Hotels

Timeline

Sales Coordinator

National Mortgage Home Loans
04.2022 - 01.2025

In House Sales

NH HOTELS
12.2011 - 02.2020

Retail Store Sales Manager

AutoZone Co.
05.2006 - 11.2011

Bachelor of Arts - Graphic Design And Visual Arts

The Art Institute of Dallas

High School Diploma -

CECyT Carlos Vallejo M. Vocacional 10

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Cesar Loperena