Cesar Meneses
Warranty Specialist
Mexico City
Summary
Experienced automotive engineer with a strong background in warranty claims management, data analysis, and process optimization. I have successfully led the assessment and resolution of high-value warranty claims for over 20 dealerships, developing data-driven dashboards and automating processes to reduce claim processing times by 50%. Expertise in cross-functional collaboration, coupled with ability to work independently and proactively solve complex issues, has enabled to significantly improve claim accuracy and customer satisfaction. With a deep understanding of dealership operations and a proven ability to manage KPIs and lead continuous improvement initiatives, I am eager to bring different skills to Aston Martin to support its global warranty operations and drive after-sales excellence. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Truck Warranty Specialist
Daimler Trucks
Mexico City
03.2024 - Current
- Dealer Support and Warranty Management: Led the assessment and processing of warranty claims for over 20 dealerships across Mexico, ensuring accurate and efficient resolution of high-value claims. Provided hands-on support to dealership teams, helping to streamline the warranty process and foster cross-functional collaboration.
- Process Optimization and Data-Driven Decisions: Developed and implemented Power BI dashboards to track and analyze warranty claims, reducing processing times from 6 to 3 days. These dashboards enabled key stakeholders to make informed decisions and improve overall warranty claim efficiency.
- 1:1 Presentations and Performance Analysis: Established regular 1:1 presentations with dealers to review their performance, identify areas for improvement, and create tailored action plans aimed at reducing errors and improving process efficiency.
- Cross-Departmental Collaboration: Created and managed a SharePoint platform to improve communication and coordination between warranty and after-sales departments, enhancing team dynamics and ensuring seamless information flow between departments, driving faster resolutions.
- KPI and Continuous Improvement: Managed key performance indicators (KPIs) for warranty claims, identifying areas for improvement and leading continuous process enhancements. Proactively supported warranty audits and adapted quickly to new and dynamic situations, ensuring that internal and regional targets were consistently met.
Design Engineer I
Daimler Trucks
Toluca
01.2022 - 01.2024
- Pneumatics Module Owner: As the module owner for pneumatic systems, specifically Air Tanks and Drain Cables for the Cascadia P4, I led the design and management of engineering data using Teamcenter (NX), including detailed drawings, bills of material, and design charts. This resulted in improved accuracy and efficiency in component development and integration.
- Diversity and Inclusion Initiatives: Spearheaded the creation of the "Women in Engineering Program," leading three key projects that significantly increased female representation within the engineering department at the Santiago Plant. This initiative helped foster a more inclusive workplace and promoted diversity across the company.
- Cross-Departmental Collaboration: As a member of the DRIVE team, I promoted Daimler's values and facilitated communication between Daimler Trucks North America (DTNA) and Daimler Trucks Mexico (DTMEC). This collaboration strengthened team alignment and ensured smooth execution of cross-border projects.
- Mentoring and Leadership Development: Engaged in a mentoring program with senior leaders, including the Engineering Sr. Manager and the Director of Customer Experience at DTNA, showcasing my commitment to professional growth, leadership development, and knowledge sharing.
- Data-Driven Process Improvements: Developed and implemented a Power BI dashboard to analyze root causes of errors in truck configurations, reducing common mistakes by 15%. This data-driven approach significantly improved product quality and operational efficiency.
- Standardization of Workflows: Proposed and implemented techniques to standardize CWO (Customer Work Order) answers, streamlining the process and reducing response times from 20 minutes to 10 minutes, thereby enhancing overall operational productivity.
- Project Management Optimization: Proactively implemented a SharePoint-based project management dashboard that optimized project tracking and collaboration. This was complemented by an automated Power BI dashboard, which managed a large-scale project of over 500 items, saving more than 100 hours in manual work.
- Efficiency and Workflow Automation: Created a new initiative tracking system that reduced manual labor and improved project success rates by 20%, contributing to smoother project execution and increased team productivity.
Operations Lead
Polimetales
Mexico
1 2019 - 1 2022
- Strategic Supply Chain Leadership: Played a key role in managing the supply chain for MRO (Maintenance, Repair, and Operations) services, serving Fortune 500 clients such as Sanofi, POSCO, IFF, Mondelez, and P&G. Led strategic planning initiatives that streamlined logistics operations and optimized supply chain processes to ensure the seamless and punctual delivery of essential supplies, reducing delivery times from 4 to 2 days.
- Procurement Optimization: Conducted in-depth analyses of supplier costs and benefits to optimize procurement strategies, driving efficiency and cost-effectiveness. This resulted in a 5% increase in profitability through improved supplier negotiations and enhanced partnerships, securing favorable terms and long-term collaboration.
- Client Relationship Management and Sales Growth: Delivered exceptional customer service, maintaining strong, long-term relationships with high-profile clients by addressing their needs promptly and effectively. These efforts contributed to a 15% increase in sales, positioning the company as a trusted supplier for major industry leaders.
- Negotiation and Partnership Building: Skillfully negotiated with key suppliers to secure advantageous terms that enhanced operational efficiency and created mutually beneficial partnerships, ensuring the consistent flow of high-quality materials at competitive prices
Education
Bachelor of Engineering - Automotive Engineering
Tecnologico De Monterrey
MExico 08.2017 - 05.2021
Bussines Certification -
Tecnologico De Monterrey
Mexico 06.2024 - 05.2024
Project Management -
Tecnologico De Monterrey
Mexico 01.2023 - 05.2023
Data Science and AI -
Dev.F
Mexico 01.2023 - 05.2023
Lean Six Sigma Yellow Belt -
Lean Six Sigma Academy
Mexico 01.2022 - 05.2022
CATIA Part Certificate -
Dassault Systems
Mexico 01.2021 - 05.2021
Skills
Adaptability
Critical thinking and problem solving
Leadership and Teamwork
Creative Thinking
Analytical Skills
Warranty Administration
Service process optimization
Teamwork and Collaboration
Positive Attitude
Problem-Solving
Observation and Reporting
Details
Mexico, México, +52 5570490118, cesarmeneses44@gmail.com, https://www.linkedin.com/in/cesar-meneses-759a20195/
Languages
English
Spanish
Timeline
Bussines Certification -
Tecnologico De Monterrey
06.2024 - 05.2024
Truck Warranty Specialist
Daimler Trucks
03.2024 - Current
Project Management -
Tecnologico De Monterrey
01.2023 - 05.2023
Data Science and AI -
Dev.F
01.2023 - 05.2023
Design Engineer I
Daimler Trucks
01.2022 - 01.2024
Lean Six Sigma Yellow Belt -
Lean Six Sigma Academy
01.2022 - 05.2022
CATIA Part Certificate -
Dassault Systems
01.2021 - 05.2021
Bachelor of Engineering - Automotive Engineering
Tecnologico De Monterrey
08.2017 - 05.2021
Operations Lead
Polimetales
1 2019 - 1 2022
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