Cesar Perez Aguila
Summary
Initiative-taker and motivated to quickly resolve challenges. Versatile skill set with experience in customer service, IT support, and technical writing in bilingual environments. Recognized for mediating between employees and leading team projects. Proven ability to troubleshoot and resolve technical issues, both remotely and on-site.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Help Desk Tech
KPMG
05.2021 - Current
- Possess critical skills to determent best course of action to resolve customer issues
- Acting liaison for US infrastructure teams
- Proficient with Service now, MS Office 365, Sync, RSA, SharePoint
- Ability to adapt to a rapidly changing support environment
- Capability to successfully support a customer remotely and office base
- Knowledgeable on Active directory, Azure AD, Storage, Splunk.
Service desk
CompuCom
02.2018 - 04.2021
- Ability to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
- Working knowledge of Windows operating systems, networks, databases, network security concepts and tools
- Working knowledge of the Microsoft Office application suite including MS Outlook
- Working knowledge of Active Directory and Exchange
- Experience with multi-platform Windows O/S.
Education
Bachelors - International Business
Escuela Superior De Comercio Internacional
09.2019
Técnico - tramitación Aduanera
09.2019
Técnico - administración de empresas
09.2019
Skills
- On-site Technical Support
- Troubleshooting Hardware and Software Issues
- Setting up and Maintaining IT Workspaces
- Strong Customer Service and Communication Skills
- Collaboration with IT Teams and Vendors
- Adaptability to Changing Technologies
- Problem-Solving and Critical Thinking
- Remote Desktop Support
- Hardware diagnostics
- Ticket management
Certification
- MS Office 365 (MS900)
- Security Operations Fundamentals
- Cloud Security Fundamentals
- Network Security Fundamentals
- Qualys
- SharePoint
Additional Information
I believe in equal employment opportunities and to thrive to grow in a team that is diverse and inclusive.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Senior Help Desk Tech
KPMG
05.2021 - Current
Service desk
CompuCom
02.2018 - 04.2021
Bachelors - International Business
Escuela Superior De Comercio Internacional
Técnico - tramitación Aduanera
Técnico - administración de empresas
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