Cesar Rodriguez
Gutierrez Zamora,NLE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
As a business manager i proactively handle all costumer support and relations for my business including the onboarding of new supplier, workers and vendors.
Overview
9
9
years of professional experience
Work History
Encargado De Expansion
Negocio Propio
01.2020 - Current
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised and oversaw the expansion of a new location, cost management, employee hiring, equipment acquisition and onboarding of new clients and suppliers.
Encargado De Ventas Y Clientes
Manufactura Y Torno Serna
04.2017 - 11.2019
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Costumer Support
Knoweledge Of English KOE
06.2015 - 03.2017
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Business Administration And Management
Universidad Del Valle De Mexico
Monterrey, Nuevo León, Mexico12.2019
Skills
- Organization
- Problem Resolution
- Calm Under Pressure
- Fluent in Spanish (Native)
- Fluent in English (Native)
- Teamwork and Collaboration
- Excellent Communication
- Relationship Building
Timeline
Encargado De Expansion
Negocio Propio
01.2020 - Current
Encargado De Ventas Y Clientes
Manufactura Y Torno Serna
04.2017 - 11.2019
Costumer Support
Knoweledge Of English KOE
06.2015 - 03.2017
No Degree - Business Administration And Management
Universidad Del Valle De Mexico
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