Cesar Alejandro Blas Santos
Customer Service Representative
Guadalajara
Summary
Dynamic Customer Service Representative with proven expertise at Alorica, adept at resolving conflicts and enhancing customer satisfaction through active listening and problem-solving. Recognized for developing strong product knowledge and contributing to sales growth by effectively upselling services, fostering loyalty and repeat business in high-pressure environments.
Overview
1
1
Language
Work History
Customer Service Representative
Alorica
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Telperdormance
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Mechanical Engenier Technicial - Engineers
Politécnico
Guadalajara09.1993
Skills
Customer service
Timeline
Customer Service Representative
Alorica
Customer Service Representative
Telperdormance
Mechanical Engenier Technicial - Engineers
Politécnico
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Germán HernándezGermán Hernández
Services Operations Leader - LATAM at GE HealthcareServices Operations Leader - LATAM at GE Healthcare