Cesar Alejandro Pinto Zavala
Lomas De Zapopan
Summary
Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.
Overview
23
23
years of professional experience
Work History
Sales Order Support
TDSynnex
08.2021 - Current
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Developed and implemented strategies to increase efficiency in order processing.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
IT Support Agent
NTT Data
04.2021 - 08.2021
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Senior Processor Agent
TCS/MGDC
02.2016 - 03.2021
- Prepared, boxed, and staged outgoing shipments.
- Received and reviewed incoming documents and materials.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Entered data into computer tracking system and filed paperwork according to procedures.
Customer Service Representative
Teletech (Ttech)
06.2009 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Warehouse Assistant
Autobuses De Jalisco S. A. De C. V./Servicios Empresariales Al Autotransporte, S. A. De C. V.
03.2002 - 04.2007
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Place orders to maintain parts available in the warehouse.
- Place orders for buses involved in collisions via email or by phone foreign or locally.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
Floor Associate
Grandes Superficies De México, S. A. De C. V./ Suminis E P / Operadora Wal-Mart S. De R. L. De C. V.
12.2000 - 11.2002
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
GED -
Frankllin High School
Los Angeles CA.08.1994
Skills
- Recordkeeping Accuracy
- Office Support
- OSHA Requirements
- Process Refinement
- Professional Relationships
- Sales Team Development
Timeline
Sales Order Support
TDSynnex
08.2021 - Current
IT Support Agent
NTT Data
04.2021 - 08.2021
Senior Processor Agent
TCS/MGDC
02.2016 - 03.2021
Customer Service Representative
Teletech (Ttech)
06.2009 - 02.2016
Warehouse Assistant
Autobuses De Jalisco S. A. De C. V./Servicios Empresariales Al Autotransporte, S. A. De C. V.
03.2002 - 04.2007
Floor Associate
Grandes Superficies De México, S. A. De C. V./ Suminis E P / Operadora Wal-Mart S. De R. L. De C. V.
12.2000 - 11.2002
GED -
Frankllin High School
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