Cesar Alfonso Perez Valdez

Worked in the q-link wireless department. Q-link and life line are both government programs that offer internet and affordable cell phone service to low budget and income families.

Enhanced customer satisfaction by efficiently addressing and resolving any inquiries in both English and Spanish.

Streamlined call handling processes for increased productivity and reduced average call duration.

Provided exceptional support to customers with accurate information on products, services, and policies.

Maintained professional demeanor while effectively managing high-stress situations..

Utilized CRM systems proficiently for data management and efficient customer issue resolution.

Delivered personalized assistance by attentively listening to customer concerns and empathizing with their situation.

Retained valuable customers by offering suitable solutions that addressed their needs and concerns.

Improved first-call resolution through effective problem-solving skills.

Handled sensitive information with utmost discretion, strictly to privacy regulations and company policies.

Responded to customer calls and emails to answer questions about products and services.

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and responses to diverse customer questions.

Processed debit and credit card payments.

Educated customers on company systems, form completion, and access to services.

Approved and terminated customer contracts upon request.

Investigated and resolved customer inquiries and complaints quickly.

Promoted available products and services to customers during service, account management, and order calls.

Customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Identified issues, analyzed information and provided solutions to problems.

Enhanced member fitness levels by creating and implementing tailored workout plans.

Improved gym safety standards by conducting regular equipment inspections and maintenance checks.

Developed rapport with gym members through personalized coaching sessions, fostering a supportive environment.

Collaborated with fellow instructors to develop innovative training programs for diverse client needs.

Contributed to increased membership retention by providing exceptional customer service and consistently meeting clients'' expectations.

Increased member knowledge of proper exercise techniques, reducing risk of injury during workouts.

Addressed individual client concerns promptly, demonstrating commitment to excellent customer service.

Motivated participants through one-on-one instruction and positive feedback.

Implemented new and creative exercise routines to keep participants motivated.

Assisted individuals in setting achievable fitness goals, monitoring progress for success.

Increased sales by providing customer service and product knowledge.

Developed lasting client relationships through personalized attention and follow-up communications.

Assisted in maintaining an organized, visually appealing store floor to enhance the shopping experience.

Collaborated with team members to achieve monthly sales goals and exceed customer expectations.

Resolved customer concerns professionally, demonstrating empathy and commitment to their satisfaction.

Educated customers on proper care and maintenance of purchased items, increasing customer satisfaction.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Processed payments and provided receipts to establish proof of transaction.

Built productive relationships with customers to establish trust, rapport and increase satisfaction.

Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Consulted with customers to assess needs and propose optimal solutions.

Trained and motivated employees to perform daily business functions.

Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

LAKESIDE LANDSCAPING
Landscape design, construction and
facilities.

Operate power equipment and machinery for
landscaping.
Planting Flowers, Trees and Brushes.
Maintenance of the exterior of buildings.

Increased client satisfaction through timely completion of assigned landscaping projects.

Educated clients on proper care and maintenance of landscaping projects.

Worked with customers to develop designer landscaping plans for various budgets.

Loaded and unloaded landscaping materials onto vehicles and equipment for transport.

Maintained location's appearance by sweeping, mopping, cleaning windows and completing minor landscaping work.

Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.

Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.

Loaded, unloaded, and moved material to and from storage and production areas.

Worked independently in fast-paced environment while meeting productivity and quality expectations.

Worked with more knowledgeable professionals to grow understanding of principles and construction standards.

Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.

Maintained clean and organized job sites, contributing to a safe working environment for all employees.

Improved project efficiency by mastering carpentry tools and techniques.

Enhanced team collaboration by assisting in the construction and assembly of various wood structures.

Supported lead carpenter in the execution of complex projects, ensuring accuracy and precision.

Gained hands-on experience in specialized carpentry areas like framing, roofing, siding installation for diverse project types.

Supported quality control efforts by verifying correct wire labeling and placement during installations.

Participated in continuous learning opportunities, staying current on industry trends and best practices for electrical work.

Optimized work environments by assembling and installing electrical panels, switches, and outlets per project requirements.

Assisted with precision drilling into walls or ceilings for proper placement of mounting brackets or junction boxes when needed.

Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.

Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.

Improved team morale through clear communication, active listening, and addressing concerns promptly.

Maintained clean, organized worksites to promote a safe working environment and minimize hazards.

Followed blueprints and diagrams to complete projects according to specifications.

Baking, roasting, steaming, and boiling.
Presenting, decorating and arranging the dishes
Maintain safety standards and
Food & Sanitation

Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Maintain a close and positive relationship with customers.

Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Streamlined kitchen operations with effective communication and collaboration among team members.

Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.

Prepared meals efficiently under time constraints for timely service during peak hours.

Prepared food items in compliance with recipes and portioning control guidelines.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Tasted, smelled, and pierced food with fork to verify sufficient cooking.

Maintained food safety and sanitation standards.

Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.

Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.

Cleaned and maintained kitchen equipment regularly.

Stored and handled goods correctly to maintain freshness and condition.

Grilled meats and seafood to customer specifications.

Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.

Provided support to crew members, facilitating quick food preparation and delivery.

Operated and maintained grills, fryers and other cooking equipment.