Cesar Armando Olivas Flores
IT Executive
GUADALUPE,N.L.
Summary
Dynamic and results-driven technology executive with over 25 years of leadership in IT, digital transformation, and operations across retail, consulting, manufacturing, and healthcare. Proven track record in driving innovation, achieving operational excellence, and delivering high impact projects, including ISO 20000 certification and cloud deployments. Currently leading Grupo Batta's IT / Digital transformation department, overseeing 120+ team members and managing all enterprise wide information systems along with data center, cloud and local infrastructure and the Disaster Recovery Project.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Director of TI / CIO
Grupo Batta
Monterrey, NL
03.2024 - Current
- Define the company's strategic planning for IT operations and digital transformation.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Responsible for the software development, maintenance, and modernization of business applications.
- I implemented an Agile IT strategy to renew the Datacenter as a Service.
- Strategic management of the IT equipment lifecycle for stores and corporate offices.
- Established and implemented project management practices focused on delivering short-term results and achieving business objectives.
- I manage technical support for stores, distribution centers, and corporate offices, as well as key supplier management.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Director of Operations
Total Cloud
San Pedro Garza Garcia
03.2021 - 03.2024
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Innovated the HR capital management with the 'School of Cloud' initiative to discover and nurture technical talent.
- I implemented organizational change management to develop new revenue streams based on Google products for the SMB segment.
- I defined and executed demand generation and sales goals, as well as the renewal of cloud software subscriptions.
- I led the sales team to position AWS solutions, supervised the technical team in implementations, and promoted other SaaS platforms (CRM, integration).
Director of Business Success LATAM
Xertica
Monterrey, NL
07.2019 - 01.2021
- I led the regional team in LATAM for sales to the SMB sector, achieving sales and renewal targets for cloud software subscriptions of $4 million annually.
- I led the Customer Success team to generate CSAT and NPS metrics, improving customer satisfaction.
- I led the company's Information Technology area, enabling business processes to achieve sales objectives, project management, and customer service throughout the entire lifecycle.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Director of Cloud Presales LATAM
Xertica
Monterrey, NL
09.2017 - 10.2019
- I led the regional pre-sales team in LATAM, contributing to the double-digit growth in annual sales targets of the company.
- I have been actively involved in high-profile projects in key industries such as Retail, Banking, Services, Hospitality, and Healthcare, conducting business requirements and technology feasibility (ROI) analysis.
Director of Consulting LATAM
Xertica
Monterrey, NL
10.2016 - 09.2017
- I established business transformation methodologies for the LATAM market.
- I strengthened the company's value proposition with consulting services, increasing solution adoption, and designing change management and training programs.
Director of Operations
Infoanalitica
Chihuahua, Chih
03.2012 - 10.2016
- Company Overview: Mexico
- I managed all activities related to the implementation and support of Google technology.
- I established policies, procedures, and best practices in project management, change management, client negotiation, and quality control in service delivery.
- I led the areas of Cloud Services Implementation, Technical Support, and Software Development with Google Apps.
- I led the ISO 20000 certification project.
- Mexico
IT Director
Copamex
San Pedro Garza Garcia, NL
05.2005 - 12.2011
- Company Overview: Mexico
- Maintained all IT operations at the corporate level, developing internal policies and managing IT knowledge.
- I coordinated software installation and development across all business units and manufacturing plants, sales offices, and support services.
- I led the Spin-off of two business divisions, migrating information systems without operational interruption.
- Mexico
Education
Diploma - Special Course
IPADE
Monterrey, NL, Mexico 03.2010 - 06.2010
Master of Science - Management & Marketing (Degree Examination)
Chihuahua Institute of Technology
Chihuahua, Chih, Mexico 09.1998 - 12.2002
Bachelor of Science - Administrative Computer Systems (MIS)
Autonomous University of Chihuahua
Chihuahua, Chih, Mexico 08.1985 - 12.1990
Skills
Business Process Innovation and Transformation
Salesforce
Google Cloud & AWS
World-Class Manufacturing
Organizational Change Management
Project Management
Operations management
Business administration
Strategies and goals
Strategic planning
Coaching and mentoring
Inventory management
Effective leader
Story pitching
Business planning
Staff Management
Issues resolution
Negotiation
Other Skills And Certifications
- Business Administration - IMI
- Quality Auditor / Certification Process Participant (Malcolm Baldrige Award, ISO 9000, ISO 20000)
- Internal Facilitator of Quality Systems
- Software Quality Assurance under Military Standard
Accomplishments
Recipient of the "The 50 most innovative companies" 2011 for one of the first Cloud Migration projects in Mexico.
Timeline
Director of TI / CIO
Grupo Batta
03.2024 - Current
Director of Operations
Total Cloud
03.2021 - 03.2024
Director of Business Success LATAM
Xertica
07.2019 - 01.2021
Director of Cloud Presales LATAM
Xertica
09.2017 - 10.2019
Director of Consulting LATAM
Xertica
10.2016 - 09.2017
Director of Operations
Infoanalitica
03.2012 - 10.2016
Diploma - Special Course
IPADE
03.2010 - 06.2010
IT Director
Copamex
05.2005 - 12.2011
Master of Science - Management & Marketing (Degree Examination)
Chihuahua Institute of Technology
09.1998 - 12.2002
Bachelor of Science - Administrative Computer Systems (MIS)
Autonomous University of Chihuahua
08.1985 - 12.1990