CESAR CUITLAHUAC ARANDA GONZALEZ
San Luis Potosí
Summary
Professional with extensive experience, knowledge and skills. I am characterized by my ability to solve problems, prioritize and manage projects and work as a team focused on achieving objectives and goals. I am looking for an opportunity to develop my career and give the best of myself.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Customer Service Specialist
AG México
3 2023 - 5 2024
- After-sales service on Mercado Libre, Amazon and Shopify platforms.
- Review of Mercado Libre reputation indicators.
- Generate exchange and returns.
- Warranty process against factory defect.
- Support to cataloging area to search for compatibilities.
- Follow-up on incidents.
- Attention, advice and problem resolution by telephone and by message.
- Loading customers for rebilling.
- Reinvoicing of purchases.
- Resolution of cases.
- Counter sale.
Customer Service
BBVA México S.A.
09.2019 - 03.2023
- Support in carrying out data.
- Responsible for receiving and processing mortgage cancellations.
- Responsible for receiving and processing life and disability insurance.
- Customer service and response to queries in person and by telephone.
- Review of notary cancellation projects and scheduling appointments for reception and delivery of documents.
- Guidance to clients regarding doubts regarding various procedures.
Training and Organizational Development Intern
MABE LEISER S. DE R.L. DE C.V.
07.2018 - 03.2019
- Scheduling courses, contacting instructors and providing training materials.
- Measure performance of work teams in various areas.
- Documentation of results obtained by the 80/20 matrix of work teams.
- Course instructor for new entrants and category promotion.
- Capture in SAP and internal YoMabe program.
- Prepare training report.
- Integration of work teams.
Electronics Area Assistant
WALMART EL PASEO
09.2017 - 01.2018
- Customer Support.
- Handling of high value merchandise.
- Maintaining order and cleanliness in the work area.
- Inventory control and module order.
- Seller of general merchandise and extended warranties.
Accounting Assistant
MULTI-SERVICIOS CONTABLES ML
02.2017 - 04.2017
- Make declarations to the SAT using different software.
- Management and archiving of physical and digital accounting documentation.
- Reception, registration and accounting of invoices.
- Generate registration and deregistration of workers with the IMSS.
- Realization of banking concessions.
- Archive documentation.
Education
BBA - Business Administration And Management
Polytechnic University of San Luis Potosí
San Luis Potosí City, San Luis Potosí 08.2012 - 07.2019
Skills
Problem resolution
Effective communication
Excellent diction
Cordial treatment
Effective incident resolution
Analysis capacity
Task prioritization
Organization
Stress management
Service vocation
Pressure tolerance
Flexibility and adaptation
Teamwork
Active listening
Certification
SAP Business One
Accomplishments
- Decrease in the Mercado Libre complaint rate.
- Reduce the SLA to an average time of four days.
Timeline
SAP Business One
06-2023
Customer Service
BBVA México S.A.
09.2019 - 03.2023
Training and Organizational Development Intern
MABE LEISER S. DE R.L. DE C.V.
07.2018 - 03.2019
FirstCertificate in English, Council of EuropeLevel B1
01-2018
Electronics Area Assistant
WALMART EL PASEO
09.2017 - 01.2018
Certification in the CONOCER 0566 Standard
07-2017
Accounting Assistant
MULTI-SERVICIOS CONTABLES ML
02.2017 - 04.2017
1St. Expolitec contest headquarters
05-2015
Microsoft Office Specialist Access Certification
03-2013
Microsoft Office Specialist Excel Certification
11-2012
Microsoft OfficeSpecialist Power Point Certification
10-2012
Microsoft Office Specialist Word Certification
09-2012
BBA - Business Administration And Management
Polytechnic University of San Luis Potosí
08.2012 - 07.2019
Customer Service Specialist
AG México
3 2023 - 5 2024
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