Cesar Dighero
Criminology And Criminlastic
Ixtapaluca
Summary
Proven Agent Representative at American Airlines, I excel in client relationship building and leveraging Microsoft Excel for data-driven decisions. Recognized for surpassing performance indicators, I enhance customer loyalty through exceptional service and problem-solving skills. My approach has consistently fostered high client retention and satisfaction, showcasing my ability to mentor and lead with impactful results.
Energetic and adaptable, with keen ability to understand and respond to client needs. Knowledge of customer service principles and proficient in communication and problem-solving. Dedicated to fostering positive client relationships and delivering impactful results.
Professional representative skilled in client relations, negotiation, and conflict resolution. Demonstrates strong focus on team collaboration and achieving results. Adaptable and reliable with excellent communication and problem-solving skills. Proven track record in delivering exceptional service and meeting client needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Agent Representative
American Airlines
02.2023 - Current
- Managed a diverse portfolio of accounts, maintaining high levels of client retention and satisfaction.
- Earned recognition as a top agent representative for consistently meeting or surpassing key performance indicators.
- Conducted thorough research to remain updated on industry trends, ensuring top-notch service for clients.
- Served as a reliable point-of-contact for clients seeking guidance or assistance throughout their buying journey.
- Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
Customer Relations Representative
American Airlines
09.2020 - 11.2021
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Assistant
DIF (Sistema Nacional Para El Desarrollo Integral)
06.2019 - 09.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Increased efficiency by implementing new processes and providing administrative support to management.
Bartender
Mexican Inn
02.2016 - 04.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Master of Science - Criminology
Universidad Insurgentes
Mexico, México, Mexico 05.2001 -
Associate of Science - Criminology And Criminalistics
Universidad La Salle
Ciudad Nezahualcoyotl, México, Mexico 05.2001 -
Associate of Science - Criminal Justice
Tarrant County College
Fort Worth 05.2001 -
Skills
Strong negotiation skills
Client relationship building
Effective time management
Training and mentoring
Call center experience
Microsoft Excel
Customer service
Problem-solving
Time management
Customer relations
Decision-making
Verbal and written communication
Certification
How to manage stress and improve self steem
Timeline
How to manage stress and improve self steem
02-2025
Agent Representative
American Airlines
02.2023 - Current
Customer Relations Representative
American Airlines
09.2020 - 11.2021
Assistant
DIF (Sistema Nacional Para El Desarrollo Integral)
06.2019 - 09.2020
Bartender
Mexican Inn
02.2016 - 04.2018
Master of Science - Criminology
Universidad Insurgentes
05.2001 -
Associate of Science - Criminology And Criminalistics
Universidad La Salle
05.2001 -
Associate of Science - Criminal Justice
Tarrant County College
05.2001 -
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