Cesar Gibran Chavira Terrazas
Chihuahua
Summary
Dedicated Customer Service Supervisor with experience in Accounts Receivable, highly committed to prioritize and multi-task in a fast-paced working environment. Known as an efficient team member that successfully handles any task and provides great support to customers issues and business activities.
Overview
7
7
years of professional experience
5
5
Languages
Work History
EMEA Customer Service Supervisor
Incora
07.2023 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Accounts Receivable Specialist
Incora
07.2022 - 07.2023
- Processed new customer forms to set up accounts in system.
- Generated, mailed and monitored invoices.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Italian Teacher
Instituto Tecnológico de Chihuahua II
10.2016 - 01.2023
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Compiled multidimensional cultural and educational resources for students to expand knowledge of key topics beyond classroom limitations.
- Explored deeper meanings behind texts through lively classroom discussions and challenging essay assignments.
Customer Service Representative
Incora
08.2020 - 07.2022
- Purchase orders follow up to meet customer delivery date.
- Revision and analysis of aircraft certifications and test reports.
- Supply chain logistics and management.
- Utilized multilingual speaking abilities
- Mentored new employees on procedures and policies to maximize team performance.
Client Service Account Manager
Happy Client
02.2019 - 08.2020
- Resolved customer complaints regarding sales and service.
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
- Worked well independently and on a team to solve problems.
Education
Master of Science - Economics And Financial Engineering
Universidad La Salle Chihuahua
Chihuahua, MexicoBachelor of Arts - Languages
Universidad La Salle Chihuahua
Chihuahua,MexicoSkills
undefined
Timeline
EMEA Customer Service Supervisor
Incora
07.2023 - Current
Accounts Receivable Specialist
Incora
07.2022 - 07.2023
Customer Service Representative
Incora
08.2020 - 07.2022
Client Service Account Manager
Happy Client
02.2019 - 08.2020
Italian Teacher
Instituto Tecnológico de Chihuahua II
10.2016 - 01.2023
Master of Science - Economics And Financial Engineering
Universidad La Salle Chihuahua
Bachelor of Arts - Languages
Universidad La Salle Chihuahua
Similar Profiles
Latanja SmithLatanja Smith
Customer Service Representative at IncoraCustomer Service Representative at Incora
Dharsan sDharsan s
Software Test Engineer || at IncoraSoftware Test Engineer || at Incora
Kevin Betanzos RiosKevin Betanzos Rios
Onsite Inventory Associate at IncoraOnsite Inventory Associate at Incora