Cesar Ignacio Espinoza Valadez
Aguascalientes, Ags.
Summary
With five years of experience in the maintenance field and proficiency in several software applications, I am confident in my ability to contribute to the organizations.
One of my strengths is my ability to provide exceptional customer service. I understand the importance of creating a positive experience for tenants, clients, and other stakeholders. Throughout my career, I have received numerous compliments for my responsiveness, communication skills, and ability to resolve issues quickly.
I am fluent in both English and Spanish, which allows me to communicate effectively with a diverse range of people. This skill has been particularly valuable in my previous roles, where I have worked with clients and tenants from a variety of backgrounds.
Overview
5
5
years of professional experience
Work History
Senior Maintenance Lead
Mynd Management
04.2020 - 03.2023
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on group projects.
- Identified issues, analyzed information, and provided solutions to problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
IT Helpdesk Agent L1.5
Tech Mahindra
10.2019 - 03.2020
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
Maintenance Virtual Assistant
Anequim
07.2018 - 10.2019
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
Collections Agent
NISSAN RENAULT FINANCE
09.2017 - 07.2018
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated to collect balance in full.
- Collected funds from delinquent customers and minimized loss to save money.
- Achieved performance goals on a consistent basis.
- Investigated accounts with balance errors using accounting software.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
Education
High School Diploma -
Insuma
Aguascalientes, Aguascalientes. Mexico. 07.2013
Skills
- Technical expertise
- Attention to detail
- Communication skills
- Ability to provide exceptional customer service
- Ability to create a positive experience for tenants, clients, and other stakeholders
- Problem-solving skills
- Organizational skills
- Time management
- Continuous learning
- Team Work
- Persistent
- Innovative
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Senior Maintenance Lead
Mynd Management
04.2020 - 03.2023
IT Helpdesk Agent L1.5
Tech Mahindra
10.2019 - 03.2020
Maintenance Virtual Assistant
Anequim
07.2018 - 10.2019
Collections Agent
NISSAN RENAULT FINANCE
09.2017 - 07.2018
High School Diploma -
Insuma
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