Cesar Isaac Cruz Palafox

• Interpreted medical terminology accurately to ensure patient understanding of treatment plans.
• Interpreted medical calls such as pre or post surgeries instructions, pharmaceuticals terminology, cardiology appointments, neurology appointments, PCP appointments etc,.
• Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
• Interpreted insurance claims, work comps claims, and/or utilities calls.
• Maintained confidentiality and compliance with HIPAA regulations during all interactions.

Facilitated communication between patients and providers in Spanish/English.

Ensured accurate patient understanding of treatment by interpreting medical terms.

Handled high specialty OPI/VRI medical calls.

Maintained confidentiality, complying with HIPAA regulations.

Facilitated law enforcement communication involving witnesses and suspects.

Preserved message content, tone, and emotion accurately.

• Experience on interpreting various specialties such as Oncology, Cardiology, Neurology, GI doctors, OBGYN and etc,.
• Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
• Interpreted conversations between doctors and patient.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
• Maintained message content, tone, and emotion as closely as possible.

• Facilitated effective communication between Spanish-speaking clients and service providers.
• Translated medical, legal, and technical documents with a focus on accuracy.
• Developed glossaries and terminology databases to enhance translation consistency.