Cesar Ivan Vega Cervantes
Tlajomulco
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Vega Tomates
11.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Customer Service Representative
Avnet Services
03.2018 - 11.2019
- Customer service, process analysis in coordination with warehouse and other departments for the correct delivery of goods to the customer through the use of available CRM's (SAP and Salesforce)
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Quality Technician
Global Monitor
04.2016 - 10.2017
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Helped uncover and fix production problems in order to reduce overall defect rates.
Product Engineer Support
HELLA AUTOMOTIVE MEXICO
03.2013 - 01.2015
- Review weekly report and provide solutions to problems in production line.
- Maintained quality and accuracy from project implementation to delivery.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Maintained product development schedules and prioritized projects by coordinating with development team.
- Produced engineering change orders, component requests and test procedures to support product redesign activity.
- Tested product components to identify root causes of issues.
- Drafted clear technical documentation, detailing product design specifications.
Education
Bachelor's Degree (Unfinished) - Industrial and Systems Engineering
Universidad Del Valle De México
Zapopan, JaliscoHigh School Diploma -
Universidad Tecnológica De México
Zapopan, Jalisco05.2009
Bachelor's degree - Industrial engineering
Skills
- Account Management
- Customer Relations
- Active Listening
- Staff Training
- Customer Relationship Management
- Order Processing
- Team Development
- Administrative Support
- Conflict Mediation
- SAP Expertise
- High-Pressure Environments
Certification
SAP (4 years)
Microsoft Dynamics (1 year)
Salesforce (1 year)
intermediate office (4 years)
database (2 years)
Operations management
intermediate excel (3 years)
Business development
continuous improvement (2 years)
Customer Service (2 years)
English (6 years)
Languages
English - AdvancedCertificates and licenses
IELTS
October 2022 - October 2024
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Operations Manager
Vega Tomates
11.2019 - Current
Customer Service Representative
Avnet Services
03.2018 - 11.2019
Quality Technician
Global Monitor
04.2016 - 10.2017
Product Engineer Support
HELLA AUTOMOTIVE MEXICO
03.2013 - 01.2015
Bachelor's Degree (Unfinished) - Industrial and Systems Engineering
Universidad Del Valle De México
High School Diploma -
Universidad Tecnológica De México
Bachelor's degree - Industrial engineering
Similar Profiles
Genel ZetrennesGenel Zetrennes
Quality Control Lab Technician at Tomates De Los PinosQuality Control Lab Technician at Tomates De Los Pinos
Alexis CriswellAlexis Criswell
Legal Intake Specialist at Smith & Vega Law GroupLegal Intake Specialist at Smith & Vega Law Group
Olivia SalazarOlivia Salazar
Office Assistant at Gabriela Vega Disability GroupOffice Assistant at Gabriela Vega Disability Group