Cesar Ricardo| Valdez Velazquez
Mechanical Engineer
San Luis Potosí City
Summary
Recognized for exceptional support and mentoring, significantly contributed to organizational growth and exceeded performance metrics, demonstrating adaptability and a commitment to excellence.
Conscientious Customer Service Engineer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Engineer on Site GM SLP
Cooper Standard Automotives
Torreón, Coahuila, Mexico (Remote)
06.2016 - Current
- Provided critical support during high-profile client engagements, earning recognition from senior leadership for outstanding performance under pressure.
- Actively contributed to product development by providing valuable insights based on customer feedback and experiences.
- Provided exceptional customer service, leading to increased repeat business and positive feedback from clients.
- Mentored junior team members on technical skills and customer service best practices, fostering a positive and collaborative work environment.
- Consistently exceeded performance metrics set by management, showcasing dedication to excellence in customer service engineering roles.
- Actively participated in continuous improvement initiatives, sharing expertise and insights to drive organizational growth and success.
- Participated in quality control initiatives, identifying potential defects before final release to customers.
- Enhanced customer satisfaction by quickly addressing and resolving technical issues.
- Established strong relationships with customers through consistent follow-up on resolved issues, ensuring their ongoing satisfaction with products or services received.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
Education
Mechanical Engineering - Engineering Mechanics
Instituto Tecnologico De Puebla
Puebla 05.2001 -
Skills
Escalation management
Remote Support
Customer Empathy
Teamwork and Collaboration
Problem-solving abilities
Multitasking
Adaptability
Relationship Building
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Senior Customer Service Engineer on Site GM SLP
Cooper Standard Automotives
06.2016 - Current
Mechanical Engineering - Engineering Mechanics
Instituto Tecnologico De Puebla
05.2001 -