CRM
Christhian F. Flores Mendoza
SALES & PROPERTY MANAGER
Playa del Carmen,Quintana Roo
Summary
Detail-oriented and organized Property Manager effective at managing all aspects of customer service and sales, ability to handle multiple projects simultaneously with a high degree of accuracy, seeking an opportunity to be part of a challenging industry to achieve corporate goals.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
ACCOUNT MANAGER - B2B Business Development
Saifontech
2023.10 - 2024.05
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Monitored performance metrics closely to identify areas for improvement in account management processes.
- Secured new business opportunities through networking and relationship-building activities.
- Managed diverse portfolio of clients, ensuring timely communication and effective project management.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
- Generated revenue growth by identifying upselling opportunities within existing client base.
- Achieved significant cost savings through effective vendor negotiation tactics while maintaining strong working relationships with suppliers.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
CLIENT INTAKE SPECIALIST
Get Staffed Up
2023.02 - 2023.09
- Answer and handle initial new client calls, Qualify calls, Schedule telephone zoom appointment calls with attorneys, follow up, and help clients.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Attended case reviews and provided feedback on client progress.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Input data and completed placement paperwork.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and legal regulations.
- Utilized advanced CRM software to manage client information, ensuring accuracy and accessibility for all team members
LICENSED REAL ESTATE ADVISOR
Free Lance
2016.08 - 2022.10
- Maintained excellent communication with clients throughout entire transaction process, addressing concerns promptly and professionally.
- Coordinated with attorneys, lenders, and inspectors to ensure all transaction deadlines were met, minimizing potential roadblocks.
- Utilized advanced technology tools such as CRM systems and social media platforms for effective lead generation and management.
- Efficiently manage all aspects of transactions from contract preparation to closing details, ensuring smooth process for clients.
- Collaborated with other real estate professionals to expand network connections and create referral opportunities.
- Guided first-time homebuyers through purchasing process by providing expert advice on financing options and negotiation strategies.
- Assisted buyers in finding their ideal homes by understanding their needs, preferences, and financial constraints.
- Organized open houses and private showings for prospective buyers, showcasing properties in their best light.
- Presented purchase offers to sellers for consideration.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Performed home evaluations and developed competitive market analysis for individual homes.
PROPERTY MANAGER AND BUYER'S AGENT
Project 4 Life Agency
2013.05 - 2016.12
- Property Management, Created income and outcome reports for owners, Ensured that the company provides high-quality service, Developed and implemented selling strategies and rate structures, Rental Vacation and Long Term, Property Sales, Community Manager
- I increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of landlords and tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments.
- I Managed multiple properties simultaneously, coordinating the efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Handled tenant complaints promptly and appropriately.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
GENERAL MANAGER, ADMINISTRATOR
Cherry Blossom
2010.12 - 2013.04
- Generate new contracts and monitor lead flow, Develop and run new projects, Manage monetary income and portfolio client, Ensured that company provides high quality services, Create and implement selling strategies and rate structures, Analyzed business forecasts
VERIFICATION LEGAL OFFICER
Bahia Principe Hotel
2010.12 - 2011.11
- Review and explain contracts and policies with new members, Monitor guest satisfaction, Respond to guest concerns, and inquiries., Generated new business and lead flow through outbound calls, Follow up with clients to provide ongoing support and resolve complaints
MANAGER ON DUTY (CHIEF CONCIERGE)
The Royal Hotel
2005.05 - 2010.10
- Acted and served as 'manager on duty' three times per week and performed assigned duties., Responsible for managing concierge and supervising Front desk staff, Perform responsibilities of evaluating, counseling and supervising the staff practices, Conduct meetings with managers to review hotel standards, procedures and operating issues, Produce reports for the General Manager., Ensure that guest data and management reporting is processed accurately by proper standards., Ensure that accounting transaction and cash handling procedures are in compliance., Conduct regular monthly meetings with staff to address current initiatives, projects and long-term goals., Recruit, hire, and train new staff., Monitor guest satisfaction and attend to guest concerns, and inquiries., Prepared function sheets at the weekly management meeting, Organize Weekly shift plan for concierge and front desk, Scheduled routine hotel inspections to ensure the appearance of such areas reflects highly on the hotel brand., Developed and implemented strategies that support achievement of the hotel's goals., Monitored the delivery and measurement of guest service consistency with service standards and brand attributes., Created a work environment that promotes teamwork, mutual respect and employee satisfaction., Brainstorming and launching new products, services, technology and procedures to ensure the Hotel's competitive position., Scheduled and organized group travel arrangements., Create selling strategies and rate structures., Performed quality control audits and ensured hotel policies were accomplished successfully.
ACCOUNT EXECUTIVE
MLT Worry Free Vacation
2000.04 - 2003.05
- Scheduled group travel arrangements and activities (tours), Ensured that Hotel accommodations meet guest expectations, Proactively identify potential guest issues and solve immediately, Monitor guest satisfaction and solve concerns and inquiries., Coordinate events ensuring all requests are handled in a timely fashion, Organize airport - hotel pick up for guests
Education
Associate of Arts - COMMUNICATION AND MEDIA
SPOT
Mexico City, Mex 1997.08 - 2000.05
Skills
Sales expertise
Goal-oriented and result-driven
Effective Communication
Organizational Skills
Multitasking Abilities
Problem-solving aptitude
Teamwork and Collaboration
Customer Success Management
Lead prospecting
CRM proficiency
Client Account Management
Sales closing
Interpersonal communication skills
Cold-calling
Fluent in English
Websites
Software
Social Media
IOS
Accomplishments
- Become a certified Real Estate Agent and increase sales volume
- Awarded and Ranked among the best Managers in Quintana Roo State for 2005 and 2006.
- Successfully launched a Real Estate Company in 2017.
- Supervised a team of 20 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementWork from home optionFlexible work hoursPersonal development programsCompany CultureTimeline
ACCOUNT MANAGER - B2B Business Development
Saifontech
2023.10 - 2024.05
CLIENT INTAKE SPECIALIST
Get Staffed Up
2023.02 - 2023.09
LICENSED REAL ESTATE ADVISOR
Free Lance
2016.08 - 2022.10
PROPERTY MANAGER AND BUYER'S AGENT
Project 4 Life Agency
2013.05 - 2016.12
GENERAL MANAGER, ADMINISTRATOR
Cherry Blossom
2010.12 - 2013.04
VERIFICATION LEGAL OFFICER
Bahia Principe Hotel
2010.12 - 2011.11
MANAGER ON DUTY (CHIEF CONCIERGE)
The Royal Hotel
2005.05 - 2010.10
ACCOUNT EXECUTIVE
MLT Worry Free Vacation
2000.04 - 2003.05
Associate of Arts - COMMUNICATION AND MEDIA
SPOT
1997.08 - 2000.05