Jaime Arturo Chávez Reyes
Bachelor Of Science In Industrial And Systems Engineering
Guaymas
Summary
Engineer with a Bachelor of Science focused on Industrial and Systems. I began my career in the IT industry, where I quickly adapted and excelled, overcoming the challenges of switching fields. During my tenure at EVIDEN and INFOSYS, I successfully applied industrial and systems engineering principles to streamline IT Service Management, IT Operations Management, and Human Resources processes. My experience includes following project lifecycles, troubleshooting, and ensuring quality assurance through the application of agile work methodologies and continuous improvement practices. I am now eager to transition back to my core discipline, aiming to leverage my combined experience in IT and industrial engineering to excel as a Quality Engineer, driving process efficiency and product quality in the manufacturing sector.
My IT background has enriched my analytical and problem-solving skills, which are essential for implementing effective quality systems and fostering continuous improvement in industrial environments.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
8
8
Certifications
Work History
ServiceNow Jr. Developer
Eviden - Engage ESM
1 2023 - 4 2024
- During my tenure at EVIDEN, I contributed significantly to a variety of projects focusing on IT Service Management (ITSM), IT Operations Management (ITOM), and Human Resources (HR) streamlining
- Overseeing the lifecycle of projects by using SCRUM agile methodology.
- Provided valuable input during team meetings, sharing ideas for new features or enhancements based on user feedback.
- Collaborated with product managers to align software solutions with business requirements.
- Implemented best practices in code quality, ensuring maintainability and readability of software projects.
- Consistently met project deadlines while maintaining high-quality deliverables, contributing to overall team success.
Systems Engineer Trainee
INFOSYS
04.2022 - 10.2022
- Part of the foundation Infosys program which involved an extensive training to become a full stack developer
- Programming foundation, Computer Science, Java, CSS, html, Angular, Spring Data, Agile methodologies, English
- Completed project documentation, updated and distributed to appropriate project personnel.
- Participated in continuous professional development programs to stay current with industry trends and best practices.
Bilingual Customer Service and Technical Support Representative
THE RESULTS CO
10.2020 - 04.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Engineer Intern
TIEMPO DEVELOPMENT
08.2020 - 12.2020
- Report directly to the Operations Director to follow up on the organization and KPIs
- Collect KPI data for each ERM in Mexico and their respective accounts
- Organize collected information for the creation of the daily progress report and project status report.
Bilingual Customer Service
GERARDO MONTAÑO ARCHITECTURE
10.2019 - 04.2020
- Customer service, contract analysis, financials, negotiations, and reporting.
Education
Bachelor of Science (BS) - Industrial and Systems Engineering
INSTITUTO TECNOLÓGICO DE SONORA
Guaymas, SonoraHigh School Diploma -
UNIVERSIDAD PREPARATORIA KINO
Guaymas, Sonora 05.2001 - 05.2013
Skills
Agile project management
End-User Training
Application testing
Scrum Framework
Basic Java knowledge
Basic Python knowledge
Programming
Documentation Management
Customer-Oriented
Problem-Solving
Technical Support
Best Practices Implementation
Cybersecurity best practices
Time Management
Teamwork and Collaboration
Multitasking
Self Motivation
Adaptability and Flexibility
Attention to Detail
Problem-solving aptitude
Certification
Lean Six Sigma Yellow Belt
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Software
Minitab
SolidWorks
AutoCAD
Google Workspace
Microsoft Office / Office 365
Timeline
Systems Engineer Trainee
INFOSYS
04.2022 - 10.2022
Bilingual Customer Service and Technical Support Representative
THE RESULTS CO
10.2020 - 04.2021
Engineer Intern
TIEMPO DEVELOPMENT
08.2020 - 12.2020
Bilingual Customer Service
GERARDO MONTAÑO ARCHITECTURE
10.2019 - 04.2020
High School Diploma -
UNIVERSIDAD PREPARATORIA KINO
05.2001 - 05.2013
ServiceNow Jr. Developer
Eviden - Engage ESM
1 2023 - 4 2024
Bachelor of Science (BS) - Industrial and Systems Engineering
INSTITUTO TECNOLÓGICO DE SONORA