Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Timeline
ResearchAssistant
Jaime Arturo Chávez Reyes

Jaime Arturo Chávez Reyes

Bachelor Of Science In Industrial And Systems Engineering
Guaymas

Summary

Engineer with a Bachelor of Science focused on Industrial and Systems. I began my career in the IT industry, where I quickly adapted and excelled, overcoming the challenges of switching fields. During my tenure at EVIDEN and INFOSYS, I successfully applied industrial and systems engineering principles to streamline IT Service Management, IT Operations Management, and Human Resources processes. My experience includes following project lifecycles, troubleshooting, and ensuring quality assurance through the application of agile work methodologies and continuous improvement practices. I am now eager to transition back to my core discipline, aiming to leverage my combined experience in IT and industrial engineering to excel as a Quality Engineer, driving process efficiency and product quality in the manufacturing sector.

My IT background has enriched my analytical and problem-solving skills, which are essential for implementing effective quality systems and fostering continuous improvement in industrial environments.

Overview

3
3
years of professional experience
12
12
years of post-secondary education
8
8
Certifications

Work History

ServiceNow Jr. Developer

Eviden - Engage ESM
1 2023 - 4 2024
  • During my tenure at EVIDEN, I contributed significantly to a variety of projects focusing on IT Service Management (ITSM), IT Operations Management (ITOM), and Human Resources (HR) streamlining
  • Overseeing the lifecycle of projects by using SCRUM agile methodology.
  • Provided valuable input during team meetings, sharing ideas for new features or enhancements based on user feedback.
  • Collaborated with product managers to align software solutions with business requirements.
  • Implemented best practices in code quality, ensuring maintainability and readability of software projects.
  • Consistently met project deadlines while maintaining high-quality deliverables, contributing to overall team success.

Systems Engineer Trainee

INFOSYS
04.2022 - 10.2022
  • Part of the foundation Infosys program which involved an extensive training to become a full stack developer
  • Programming foundation, Computer Science, Java, CSS, html, Angular, Spring Data, Agile methodologies, English
  • Completed project documentation, updated and distributed to appropriate project personnel.
  • Participated in continuous professional development programs to stay current with industry trends and best practices.

Bilingual Customer Service and Technical Support Representative

THE RESULTS CO
10.2020 - 04.2021
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Engineer Intern

TIEMPO DEVELOPMENT
08.2020 - 12.2020
  • Report directly to the Operations Director to follow up on the organization and KPIs
  • Collect KPI data for each ERM in Mexico and their respective accounts
  • Organize collected information for the creation of the daily progress report and project status report.

Bilingual Customer Service

GERARDO MONTAÑO ARCHITECTURE
10.2019 - 04.2020
  • Customer service, contract analysis, financials, negotiations, and reporting.

Education

Bachelor of Science (BS) - Industrial and Systems Engineering

INSTITUTO TECNOLÓGICO DE SONORA
Guaymas, Sonora

High School Diploma -

UNIVERSIDAD PREPARATORIA KINO
Guaymas, Sonora
05.2001 - 05.2013

Skills

Agile project management

Certification

Lean Six Sigma Yellow Belt

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Software

Minitab

SolidWorks

AutoCAD

Google Workspace

Microsoft Office / Office 365

Timeline

Systems Engineer Trainee

INFOSYS
04.2022 - 10.2022

Bilingual Customer Service and Technical Support Representative

THE RESULTS CO
10.2020 - 04.2021

Engineer Intern

TIEMPO DEVELOPMENT
08.2020 - 12.2020

Bilingual Customer Service

GERARDO MONTAÑO ARCHITECTURE
10.2019 - 04.2020

High School Diploma -

UNIVERSIDAD PREPARATORIA KINO
05.2001 - 05.2013

ServiceNow Jr. Developer

Eviden - Engage ESM
1 2023 - 4 2024

Bachelor of Science (BS) - Industrial and Systems Engineering

INSTITUTO TECNOLÓGICO DE SONORA
Jaime Arturo Chávez ReyesBachelor Of Science In Industrial And Systems Engineering