Cherry Merrill
Lansing
Summary
Dynamic Branch Manager at Community Bank NA with a proven track record in enhancing customer service and driving revenue growth. Skilled in relationship building and team supervision, I excel in coaching staff and managing branch operations. Committed to compliance and operational integrity, I effectively analyze financial reports to identify improvement opportunities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
Community Bank NA
Ithaca NY
10.2012 - Current
- Oversaw daily branch operations, ensuring compliance with banking regulations and policies.
- Developed and implemented strategies to enhance customer service and branch performance.
- Trained and mentored staff on banking products, services, and best practices.
- Analyzed financial reports to assess branch performance and identify improvement opportunities.
- Established strong relationships with clients to drive customer retention and satisfaction.
- Coordinated marketing initiatives to promote community engagement and increase new accounts.
- Managed cash handling procedures, ensuring accuracy in transactions and reporting.
- Led team meetings to communicate goals, updates, and foster collaboration among staff members.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Education
GED -
Adult Education
Ithaca NYSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Verbal/written communication
- Employee development
- Cash handling
- Team player
- Business development
- Proficient in MS office
- Loan documentation
- Loans
Certification
NMLS
Notary
Timeline
Branch Manager
Community Bank NA
10.2012 - Current
GED -
Adult Education