Cheyra Cruz Ruiz
Sierra Vista Arizona
Summary
Adept at navigating high-stress environments, I enhanced client wellness and safety at Echoing Hope Ranch by implementing effective behavior management plans and providing compassionate caregiving. Skilled in first aid and adept in client support, my approach resulted in improved quality of life for clients and increased loyalty from customers at Advanced Call Center Technologies.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Echoing Hope Ranch
Hereford Arizona
08.2020 - 08.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
Customer Service Representative
Advanced Call Center Technologies
Douglas Arizona
09.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Bisbee High School
Bisbee Arizona 05.2015
Skills
First aid and safety
Behavior redirection
Client Support
Compassionate Caregiving
Housekeeping tasks
Transportation
Appointment Scheduling
Patient Care
Disability Awareness
Transportation Assistance
Languages
English
Bilingual or Proficient (C2)
Timeline
Direct Support Professional
Echoing Hope Ranch
08.2020 - 08.2024
Customer Service Representative
Advanced Call Center Technologies
09.2019 - 11.2020
High School Diploma -
Bisbee High School