Chiwen Lee
Asian Pacific Business Developer / Specialist Of Client Success
Mexico City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in IT and financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Energetic and reliable specialist of client success well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Business & Partner Development Manager
Alibaba Cloud
11.2023 - Current
- Established a comprehensive partner onboarding process, reducing time to market and ensuring a smooth transition for all parties involved.
- Contributed to the firm''s growth by attracting new business opportunities via targeted marketing efforts.
- Collaborated with cross-functional teams on product development projects, ensuring timely delivery of high-quality solutions that met client needs.
- Participated in ongoing professional development opportunities to stay current on industry trends, ensuring that the team''s skills remained relevant and competitive.
- Strengthened partner relationships by effectively communicating product updates and addressing concerns.
- Led training sessions for partner sales teams on product knowledge, positioning techniques, and competitive advantages.
Cloud Partner Business Developer
HUAWEI Cloud Mexico
10.2020 - 11.2023
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Kept meticulous client notes in Cloud related customer relationship management application.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Based on the cloud service model, according to different industries, work with solution architect to deliver specific solutions/service models to the partners.
Asian Pacific Business Deleloper /Client Success Manager
JA DEL RIO
01.2017 - 02.2020
- Assisted with special marketing projects by coordinating the distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Provided primary customer support to internal and external customers in the fast-paced environment.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Manager of Asian Language department
UAG Universidad Autónoma De Guadalajara
01.2016 - 01.2017
- Held theme days focused on various Chinese speaking countries to promote cultural literacy in students.
- Arranging and organizing Chinese, Japanese and Korean classes and design teacher training courses.
- Optimized teaching strategies to mitigate learning gaps and increase student comprehension.
- Coached, taught and advised students through implementation of proven instructional and correctional methods.
Professor of Chinese, Asian Culture and Business
Tecnologico De Monterrey, Campus Sinaloa
12.2012 - 01.2016
- Optimized teaching strategies to mitigate learning gaps and increase student comprehension.
- Coached, taught and advised students through implementation of proven instructional and correctional methods.
- Proctored tests to assess student learning progress and used data to improve teaching techniques.
- Maintained up-to-date expertise on learning objectives and teamed with other foreign language teachers to implement new ideas and techniques.
- Developed classroom curriculum programs by diversifying learning environments and managing foreign language classrooms.
- Employed diverse teaching approaches to help students of all abilities understand the material.
Strategy planning specialist and executive assistant
Sony Taiwan Limited
10.2009 - 01.2012
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Market information researching, Taiwan daily news study and report to Japanese managers.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Private Chinese Teacher
Selfworking
06.2004 - 01.2012
- Providing private Chinese lesson to foreigner.
- 14hrs/week.
Airport Service Agent
Japan Airlines
10.2008 - 10.2009
- Help VIP lounge passegers check in, problem solving and boarding.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
Sales Assistant
Murata Limited
11.2005 - 10.2008
- Functioned as backup in areas of sales, support, and services.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained records related to sales, returns and inventory availability.
Education
Bachelor of Business - Business Management
TATUNG University
Taipei, Taiwan 09.2001 - 06.2005
Skills
Microsoft Office
Communications management
Marketing and advertising
Business negotiations
Event planning
Reporting and documentation
Market research
Campaign development
Teamwork / Collaboration
Customer Experience Improvement
Customer Contact
Timeline
Business & Partner Development Manager
Alibaba Cloud
11.2023 - Current
Cloud Partner Business Developer
HUAWEI Cloud Mexico
10.2020 - 11.2023
Asian Pacific Business Deleloper /Client Success Manager
JA DEL RIO
01.2017 - 02.2020
Manager of Asian Language department
UAG Universidad Autónoma De Guadalajara
01.2016 - 01.2017
Professor of Chinese, Asian Culture and Business
Tecnologico De Monterrey, Campus Sinaloa
12.2012 - 01.2016
Strategy planning specialist and executive assistant
Sony Taiwan Limited
10.2009 - 01.2012
Airport Service Agent
Japan Airlines
10.2008 - 10.2009
Sales Assistant
Murata Limited
11.2005 - 10.2008
Private Chinese Teacher
Selfworking
06.2004 - 01.2012
Bachelor of Business - Business Management
TATUNG University
09.2001 - 06.2005