Hi, I’m
Christa Mauderli
ADMINISTRATIVE BILINGUAL ASSISTANT
Saltillo, Coahuila
Summary
Fluent in German (Native) and middle-level proficiency in English Exceptional communication and interpersonal skills Strong organizational and time management abilities Creative problem-solving and attention to detail Proactive, caring, and customer-oriented approach Teamwork and collaboration Microsoft Office Suite (Word, Excel, PowerPoint) Event planning and coordination
Overview
14
years of professional experience
5
years of post-secondary education
Work History
Instituto VivirSaltillo, Coahuila
Educational Assistant
10.2023 - Current
Job overview
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Delivered supplementary lessons and practice assignments.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Oversaw classroom operations during teacher and parent meetings.
- Worked with teacher and administrators to enforce school policies and procedures.
Nassau Restaurant El Palmar, Vejer de la Frontera
Restaurant Manager
01.2021 - 07.2023
Job overview
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Nexo Surf HouseEl Palmar, Vejer de la Frontera
Floor Supervisor
04.2017 - 09.2020
Job overview
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Implemented successful strategies to increase customer satisfaction.
Restaurante Faro De TrafalgarCaños de Meca, Cadíz
Owner
02.2014 - 12.2017
Job overview
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Supervised daily activities of restaurant and 10 employees.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Starbucks CoffeEAarau AG
Barista Trainee
02.2010 - 08.2012
Job overview
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
Education
Fachschule Hotel Metropol ArbonArbon, Switzerland
High School Diploma
06.2002 - 09.2003
Institute Bilingual Asisstant Saltillo, Coahuila
High School Diploma
08.2006 - 11.2009
Skills
Interdisciplinary team collaboration
Social development and integration
Conflict resolution techniques
Activity Planning
Storytelling
Teacher Support
Food plating and presentation
Dynamic, friendly hostess
Timeline
Educational Assistant
Instituto Vivir
10.2023 - Current
Restaurant Manager
Nassau Restaurant
01.2021 - 07.2023
Floor Supervisor
Nexo Surf House
04.2017 - 09.2020
Owner
Restaurante Faro De Trafalgar
02.2014 - 12.2017
Barista Trainee
Starbucks CoffeE
02.2010 - 08.2012
Institute Bilingual Asisstant
High School Diploma
08.2006 - 11.2009
Fachschule Hotel Metropol Arbon
High School Diploma
06.2002 - 09.2003