CRM
Christhian F. Flores Mendoza
PROPERTY MANAGER & CUSTOMER SERVICE MANAGER
Playa del Carmen,Solidaridad
Summary
Professional property management with extensive experience in the real estate industry and a strong leadership to handle multiple projects simultaneously while maintaining exceptional accuracy, ready to deliver outstanding results.
Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Committed to contributing to a challenging environment that aligns with corporate objectives and fosters professional growth.
Overview
26
26
years of professional experience
1
1
Certification
2
2
Languages
Work History
CONCIERGE REPRESENTATIVE
Best California Movers
01.2025 - Current
- Delivered exceptional customer service by promptly addressing inquiries, enhancing guest satisfaction in a fast-paced environment.
- Managed scheduling and logistics for moving services, optimizing workflow and ensuring timely delivery for clients.
- Coordinated with various departments to streamline operations, improving overall efficiency and service quality.
- Resolved client concerns effectively, fostering positive relationships and ensuring repeat business through attentive service.
- Implemented CRM tools to track client interactions and sales pipelines, improving efficiency and data-driven decision-making processes.
- Enhanced cross-functional collaboration by communicating regularly with colleagues in various departments, sharing insights, and working together on projects.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
ACCOUNT MANAGER - B2B Business Development
Saifontech
10.2023 - 12.2024
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Monitored performance metrics closely to identify areas for improvement in account management processes.
- Secured new business opportunities through networking and relationship-building activities.
- Managed diverse portfolio of clients, ensuring timely communication and effective project management.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
- Generated revenue growth by identifying upselling opportunities within existing client base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Analyzed client needs and provided tailored solutions, resulting in improved client satisfaction and long-term partnerships.
- Cultivated and maintained strategic partnerships, enhancing client satisfaction and fostering long-term business relationships in the B2B sector.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
CLIENT INTAKE SPECIALIST
Get Staffed Up
02.2023 - 09.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Qualify and scheduled appointments for attorneys.
- Attended case reviews and provided feedback on client progress.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Input data and completed placement paperwork.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and legal regulations.
- Utilized advanced CRM software to manage client information, ensuring accuracy and accessibility for all team members
- Conducted comprehensive client assessments to gather necessary information, ensuring timely and accurate service delivery.
- Developed and maintained client intake processes, enhancing operational efficiency and improving client satisfaction levels.
- Collaborated with multidisciplinary teams to streamline communication and facilitate seamless client onboarding experiences.
- Streamlined the client intake process by implementing updated software tools, enhancing overall efficiency and accuracy.
- Facilitated effective communication between clients and internal teams, ensuring timely resolution of inquiries and issues.
- Managed the scheduling of client appointments, optimizing resources and improving overall service delivery timelines.
- Conducted regular audits of client files to ensure compliance with organizational standards and enhance data integrity.
- Conducted thorough follow-ups with clients post-intake, ensuring their needs were met and any issues addressed promptly.
- Consistently met deadlines by prioritizing tasks effectively and working efficiently under pressure.
- Exceeded performance targets by promptly addressing and resolving client concerns during the intake phase.
- Completed client reporting requirements consistent with corporate and regulatory standards.
- Enhanced office productivity by handling high volume of callers per day.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Diligently edited legal correspondence for grammar and spelling.
LICENSED REAL ESTATE ADVISOR
Free Lance
08.2014 - 12.2022
- Maintained excellent communication with clients throughout entire transaction process, addressing concerns promptly and professionally.
- Coordinated with attorneys, lenders, and inspectors to ensure all transaction deadlines were met, minimizing potential roadblocks.
- Utilized advanced technology tools such as CRM systems and social media platforms for effective lead generation and management.
- Efficiently manage all aspects of transactions from contract preparation to closing details, ensuring smooth process for clients.
- Collaborated with other real estate professionals to expand network connections and create referral opportunities.
- Guided first-time homebuyers through purchasing process by providing expert advice on financing options and negotiation strategies.
- Assisted buyers in finding their ideal homes by understanding their needs, preferences, and financial constraints.
- Organized open houses and private showings for prospective buyers, showcasing properties in their best light.
- Presented purchase offers to sellers for consideration.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Advised clients on property investments, utilizing market analysis to identify lucrative opportunities and optimize portfolios.
- Developed comprehensive marketing strategies, leveraging digital platforms to increase property visibility and attract potential buyers.
- Negotiated contracts and terms with clients and stakeholders, ensuring favorable outcomes and maintained strong relationships throughout transactions.
- Streamlined client onboarding processes, enhancing efficiency and reducing turnaround time for property transactions.
- Conducted thorough property evaluations and market assessments, providing clients with informed recommendations to enhance decision-making.
- Leveraged CRM tools to track client interactions and follow-ups, ensuring consistent communication and relationship management.
- Guided first-time homebuyers through the purchasing process by providing expert advice on financing options and negotiation strategies.
- Efficiently managed all aspects of transactions from contract preparation to closing details, ensuring a smooth process for clients.
- Continuously updated knowledge of local zoning regulations, tax laws, mortgage options, and insurance requirements to provide accurate guidance to clients.
- Built rapport with prospective buyers at open houses or during showings by actively listening to their concerns and offering appropriate suggestions based on their feedback.
- Successfully negotiated price reductions or concessions during inspections to protect client interests without jeopardizing deals.
- Negotiated contracts with clients for property sales or rentals, ensuring optimal terms for both parties.
- Conducted thorough market research to stay informed about the latest industry trends and local real estate activity.
- Enhanced online presence through strategic use of social media marketing campaigns and professional property photography, attracting more prospective buyers.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Coordinated appointments to show tenants and buyers prospective homes.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
PROPERTY MANAGER AND BUYER'S AGENT
Project 4 Life Agency
05.2013 - 02.2021
- Oversaw property operations for a diverse portfolio, ensuring compliance with industry regulations and enhancing tenant satisfaction, maintaining high occupancy rates and minimizing vacancies.
- I Managed multiple properties simultaneously, coordinating the efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Implemented strategic maintenance plans that improved property conditions and increased operational efficiency across managed sites.
- Coordinated property inspections and assessments, ensuring adherence to quality standards and fostering a proactive maintenance culture.
- Coordinated with architects, developers, contractors on new construction projects ensuring timely completion within budget constraints.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of landlords and tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Facilitated smooth tenant move-ins and move-outs by efficiently managing lease agreements, security deposits, and related documentation.
- Streamlined workflows through the implementation of efficient property management CRM software.
- Established preventive maintenance programs reducing repair costs over time.
- Oversaw annual budget preparation and long-term financial planning, ensuring the properties remained financially stable.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments.
- Handled tenant complaints promptly and appropriately.
- Prepared and presented contracts and other legal documents.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Developed and implemented comprehensive property management strategies, enhancing tenant satisfaction and retention rates.
- Streamlined purchasing processes for property acquisitions, resulting in timely transactions and improved portfolio growth.
- Conducted thorough market analyses to identify investment opportunities, effectively increasing asset value and profitability.
- Negotiated contracts with vendors and service providers, optimizing service delivery and reducing operational costs.
GENERAL MANAGER
Cherry Blossom
12.2010 - 04.2013
- Established performance metrics and KPIs to monitor progress, ensuring alignment with organizational goals and driving accountability.
- Collaborated with stakeholders to enhance supply chain management practices, optimizing inventory levels and reducing wastage.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Spearheaded operational strategies that streamlined processes, enhancing overall productivity and improving team efficiency.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
VERIFICATION LEGAL OFFICER
Bahia Principe Hotel
12.2010 - 11.2011
- Conducted comprehensive legal verifications, ensuring compliance with regulatory standards and minimizing legal risks for operations.
- Reviewed and analyzed legal documents, identifying potential risks and advising management on necessary actions for compliance.
- Negotiated favorable settlements in multiple litigation cases, minimizing financial exposure for the company.
- Drafted and reviewed a wide range of legal documents to ensure compliance with applicable laws and regulations.
- Kept up with and reviewed changes in laws, informed staff of changes and advised appropriate departments on actions to prevent legal issues.
- Collaborated with cross-functional teams to develop comprehensive solutions for complex legal issues.
- Developed and refined verification processes, enhancing operational efficiency and ensuring accurate documentation for legal compliance.
- Led training sessions for staff on legal protocols, improving overall understanding and adherence to verification procedures.
- Collaborated with cross-functional teams to resolve legal discrepancies, fostering effective communication and prompt resolution of issues.
MANAGER ON DUTY (CHIEF CONCIERGE)
The Royal Hotel
05.2005 - 10.2010
- Performed quality control audits and ensured hotel policies were accomplished successfully.
- Managed guest relations, resolving concerns promptly, which led to increased positive feedback.
- Analyzed guest feedback to identify service improvement opportunities, leading to enhanced operational strategies and guest loyalty.
- Earned recognition as a trusted resource for guests, consistently receiving positive feedback on service excellence and professionalism.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Coordinated special events and services, ensuring seamless execution that consistently exceeded guest expectations.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Led a team of concierge staff, providing training and support to elevate service standards and operational efficiency.
- Implemented new concierge management software to streamline service requests, improving response times and guest interactions.
- Assisted management in creating strategic initiatives for service enhancements, aligning team goals with the hotel's mission and vision.
- Enhanced guest satisfaction by promptly addressing concerns and fulfilling requests with attention to detail.
- Coordinated closely with event planners to manage logistics for conferences and meetings hosted at the property.
- Organized special events for VIP guests, ensuring memorable experiences that increased repeat business.
- Established a comprehensive database of recommended vendors and contacts, streamlining referral processes for guests'' needs.
- Managed daily operations of the concierge desk efficiently while maintaining a welcoming atmosphere for guests.
- Developed and implemented concierge service protocols, improving efficiency and ensuring exceptional guest experiences.
- Trained and mentored team members on service standards, fostering a collaborative environment that boosted team performance.
ACCOUNT EXECUTIVE
MLT Worry Free Vacation
04.2000 - 05.2003
- Monitored guest satisfaction and solved concerns and inquiries., Coordinated events ensuring all requests were handled efficiently.
- Implemented feedback mechanisms to capture client insights, driving continuous improvement in service offerings and client satisfaction.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Cultivated strong client relationships through proactive communication, resulting in increased customer satisfaction and retention rates.
- Developed and booked tailored vacation packages based on client preferences, enhancing the overall customer experience and loyalty.
- Leveraged CRM tools to track sales leads and client interactions, improving follow-up efficiency and conversion rates.
- Scheduled group travel arrangements and activities (tours), Ensured that Hotel accommodations meet guest expectations,
Education
Associate of Arts - COMMUNICATION AND MEDIA
SPOT
Mexico City, MexSkills
Lease management
Maintenance coordination
Financial budget oversight
Operational efficiency
Performance metrics
Effective communication
Project management
Property management
Client relations
Tenant retention
CRM software
Market analysis
Team leadership
Problem resolution
Data accuracy
Quality control
Strong multitasking
Upselling strategies
Foreign language proficiency
Tourism industry awareness
Concierge software proficiency
Hospitality
Customer service
Effective problem solving
Guest experiences
Strong work ethic
Verbal and written communication
Attention to detail
Hospitality service expertise
Excellent multitasking
Bookkeeping
Conflict resolution
Tech-Savvy
Tourism management
Software
Social Media
IOS
Accomplishments
- Become a certified Real Estate Agent and increase sales volume
- Awarded and Ranked among the best Managers in Quintana Roo State for 2005 and 2006.
- Successfully launched a Real Estate Company in 2017.
- Supervised a team of 20 staff members.
Certification
Licensed [Real Estate Agent] - Prolci Conocer
Timeline
CONCIERGE REPRESENTATIVE
Best California Movers
01.2025 - Current
ACCOUNT MANAGER - B2B Business Development
Saifontech
10.2023 - 12.2024
CLIENT INTAKE SPECIALIST
Get Staffed Up
02.2023 - 09.2023
LICENSED REAL ESTATE ADVISOR
Free Lance
08.2014 - 12.2022
PROPERTY MANAGER AND BUYER'S AGENT
Project 4 Life Agency
05.2013 - 02.2021
GENERAL MANAGER
Cherry Blossom
12.2010 - 04.2013
VERIFICATION LEGAL OFFICER
Bahia Principe Hotel
12.2010 - 11.2011
MANAGER ON DUTY (CHIEF CONCIERGE)
The Royal Hotel
05.2005 - 10.2010
ACCOUNT EXECUTIVE
MLT Worry Free Vacation
04.2000 - 05.2003
Associate of Arts - COMMUNICATION AND MEDIA
SPOT